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Customer Service

V

VALUETAINMENT, LLC (DHQ)

Customer Service

Fort Lauderdale, FL
Full Time
Paid
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  • Responsibilities

    Job Description

    We have an amazing opportunity for a Customer Service Representative:CRM Admin that has great communication skills both in verbal and written to help us build and retain our customer base as we grow by millions of followers.

    Valuetainment channel on YouTube: https://www.youtube.com/c/valuetainment

    RESPONSIBILITIES: Includes but is not limited to

    • Daily tasks of handling all incoming communications.
    • Ensures the CRM platform captures all required information at key points in the customer cycle.
    • Monitors and maximizes customer lifetime value strategies ensuring maximum profitability.
    • Segments customer databases and maintains lists of segmented customers.
    • Identifies new leads and target audiences to optimize ROI.
    • Migrates different communication channels to more effective, cost-worthy ones.
    • Develops strategies for testing all aspects of a CRM and makes sure the most effective approach to customer relationships is always taken.
    • Determines a course of action to resolve customer problems.
    • Helping customers with issues and/or questions regarding our products in a positive and helpful manner.
    • Navigate online dashboards, emails, social media messages and keep track of incoming and outgoing communications.

    QUALIFICATIONS/SKILLS: Includes but is not limited to

    • Outstanding customer service skills.
    • Strong interpersonal and active listening skills.
    • Excellent communication skills.
    • ·Must be highly detail oriented and have the ability to multi-task.
    • ·Able to problem solve.
    • ·Ability to work in a fast pace, highly competitive environment.
    • Possess strong analytical abilities.
    • ·Extensive knowledge of the products and services offered by the company.
    • ·Patience and understanding
    • ·Good on the phone and articulate on emails.
    • ·Must love to help customers.
    • ·Good attitude and attention to detail.
    • ·People and problem-oriented person.

     

     

    Company Description

    THE COMPANY: Valuetainment Media is a 2.8 million+ subscriber channel on YouTube. The channel's content consists of several segments, including high profile celebrity interviews. The core of the content is based on entrepreneurship. The headquarters and studio are based in Boca Raton, FL. The company was founded by Patrick Bet-David - Army Veteran, Wallstreet Journal Best Selling Author and active CEO.