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VAWAA (Vacation With An Artist) is doing big things in immersive travel experiences space. We are an online platform to book immersive, one-on-one, 4-7 day apprenticeships with master artists and craftsmen around the world - from calligraphy in Japan to bespoke shoemaking in Czech Republic to street art in Buenos Aires, and everything in between. Each VAWAA is a unique way to learn about a culture and allow travelers to become a part of the artist's daily creative process.

Travelers from around the world have gone on VAWAA experiences that have led to powerful stories of creativity, personal reinvention and collaborations. The international travel market is hungry for rich immersive experiences and we are expanding to become the best company for creative travel experiences globally.

www.vawaa.com

JOB DESCRIPTION

If you're driven by a genuine curiosity for understanding the world, passionate about improving the potential and happiness of people through art & travel, and obsessed with guest experience, with a bag full of stories to prove it, we'd love to hear from you.

This is a FULL TIME position with an early stage startup and requires flexibility to be based in New York/ Los Angeles/ Mexico City for next 6-8 months. 

You will be joining the 2 member founding team as a lead guest experience coordinator and have a HUGE impact on the success of the company by scaling the core business.

As a Guest Experience Coordinator reporting to the CEO/Founder, you will design, organize, and manage guests' experiences in cities around the world and across all artforms.

RESPONSIBILITIES –

• Creating the best end-to-end guest experience across all touch points
• Accurately processing, confirming and managing all guest bookings
• Preparing guests for travel and VAWAA experience  
• Communicating proactively with guests and artists using various platforms (Example: Email, Customer.io, Mailchimp)
• Encouraging & managing post-experience feedback, photos, and reviews
• Creating content & sharing customer reviews, photos, and stories on VAWAA website,  social and email newsletter.
• Providing guest support and assistance at all times
• Building a connection with guests, anticipating and delivering on their aspirations & needs to build a lifelong relationship with the company
• Generating ideas & executing strategies for acquiring new guest leads and growing the global guest community.
• Providing assistance in artist curation and experience creation
• Managing artist photo/videos library  
• Managing artist calendar
• Email and social media marketing, outreach, and content creation
• Raise the bar for creative travel experiences.

YOU MUST HAVE –

• 1-3 years of experience in areas of design, hospitality, customer service
• Trained in arts/design, creative writer, and experience in basic photo/video editing
• A proven background showing deep understanding of guest needs and an instinctual ability to sell
• Experience working in an early stage/fast-growing startup, and invest in your own continuous improvement
• A strong independent work ethic. You strive for excellence and take pride in your work
• Excellent communication skills - an ability to distill and communicate  complex information in simple ways to non-English native speakers.
• You're super organized and can multitask like a boss - nothing gets past you
• You're naturally positive and a people person - we love making others happy

WHY YOU MAY LIKE VAWAA –

• We love travel, creativity, self development and play.
• We want to preserve artistic traditions and give them a global stage.
• Work directly with the founder who is a former award winning creative director from a top New York digital agency.
• Two team members traveled for a year to 12 countries spending one month in each country. (One of them lives on a boat)
• We spend some time working from New York, Los Angeles and other places around the world.
• A work hard, play hard team mindset
• We are a small team with a big ambition to become the best company for creative travel experiences globally.

Lastly, we wear multiple hats, roll up our sleeves and get it done. We're not afraid of a little elbow grease and we celebrate our wins together. We expect every single team member to have an entrepreneurial mindset and create things that have not existed before. If that sounds up your alley, then definitely apply.