JOB SUMMARY

The Private Dining Dispatcher and Cashier will provide an excellent guest experience through proper steps of service and maintain a great work environment for our fellow hosts and vendors. This role will properly take all guests’ In Room Dining orders, communicate them to other servers and work to expedite their service. Other responsibilities include to properly perform all control and revenue related paperwork. All of this will be done in a manner consistent with the mission, values and operating philosophies and standards of the Dollywood Company.

SUMMARY OF MAJOR DUTIES & RESPONSIBILITIES

• Checks with Manager for daily forecast.

• Packages and presents food/beverage items to standard.

• Inspects location for cleanliness, proper supply levels.

• Orders/requisitions food and supplies through lead/sous chef.

• Maintains a clean and sanitary environment in compliance with all local and federal health codes.

• Uses POS accurately. Handles cash, credit card, and room charge transactions as directed.

• Participates in daily line ups.

• Practices service standards and current training throughout service.

• Assists with duties in the restaurant as needed.

• Responsible for answering the phone within three rings

• Take orders for guests and using last names at least three times during interaction

• Knowledge on ways to upsell/suggestive sell

• Inform the guest about specials in restaurant

• Give the approximate time of delivery for the order

• Prepare payment of checks

• Knowledge of food menu and wine list and daily specials

• Know and adhere to all liability laws

• Print and distribute hotel reports

• Charge all amenities and coffee orders according to SOP

• Complete other duties assigned

• Attend all designated staff meetings and training sessions

• Assist server with set up and breakdown of trays when available

• Communicate amenity issues to manager/concierge when necessary

MANAGEMENT RESERVES THE RIGHT TO CHANGE AND/OR ADD TO THESE DUTIES AT ANY TIME.

Required Skills

PERSONALITY & ATTITUDE REQUIREMENTS

• Able to project Dollywood’s image by being genuinely friendly and caring and by taking pride in their work.
• Must be self-motivated and disciplined.
• Must be able to prioritize and complete work assignments on a timely basis.
• Must maintain strict confidentiality and judgment regarding privileged information.
• Must display and live out our Lead With Love principles by being: patient, kind, trusting, unselfish, truthful, forgiving, and dedicated.
• Must be willing to constantly improve.
• Must have professional appearance with good personal hygiene.
• Must promote and support a “team” work environment by cooperating and helping co-workers.
• Must adapt to changes easily.
• Must enjoy a fast-paced, dynamic environment.
• Must show appreciation to others.
• Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines.

ESSENTIAL FUNCTIONS NECESSARY TO PERFORM

• Able to display and live out our Lead with Love principles strongly rooted in the Dollywood Company culture by being: patient, kind, trusting, unselfish, truthful, forgiving, and dedicated.

• Able to tolerate temperatures of 0 to 100 degrees.

• Able to work outdoors.

• Able to serve alcoholic beverages.

• May compile objective and measurable data and produce reports.

• May require operating knowledge of manufacturing or computer equipment, or may require broad knowledge in clerical or service area.

• May have need for good communication skills.

• Able to hear, see and speak.

• Able to speak, read and write English.

• Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees.

• Must have manual dexterity necessary to complete all job duties.

• Able to sit and/or stand for long/short periods.

• Able to maintain good personal hygiene.

• Able to get along with other employees to work out problems and resolve conflicts.

• Able to comprehend instructions and retain information.

• Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays.

• Able to thrive in a fast-paced, dynamic environment.

• Able to be flexible to handle frequent changes in priorities.

• Able to prioritize tasks and complete assignments on time.

• Must be able to lift up to 50 lbs

Required Experience

• High School or General Education Degree Required.
• One-Year Bartender Experience, Preferred.
• Must currently possess or be able to obtain ServSafe.
• Must currently possess or be able to obtain Alcohol Server Certification prior to Start Date.
• Must be at least 18 years old.
• Basic computer knowledge and usage preferred.
• Must pass a post-employment offer background check and drug screen.

PERSONALITY & ATTITUDE REQUIREMENTS

• Able to project Dollywood’s image by being genuinely friendly and caring and by taking pride in their work.
• Must be self-motivated and disciplined.
• Must be able to prioritize and complete work assignments on a timely basis.
• Must maintain strict confidentiality and judgment regarding privileged information.
• Must display and live out our Lead With Love principles by being: patient, kind, trusting, unselfish, truthful, forgiving, and dedicated.
• Must be willing to constantly improve.
• Must have professional appearance with good personal hygiene.
• Must promote and support a “team” work environment by cooperating and helping co-workers.
• Must adapt to changes easily.
• Must enjoy a fast-paced, dynamic environment.
• Must show appreciation to others.
• Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines.

ESSENTIAL FUNCTIONS NECESSARY TO PERFORM

• Able to display and live out our Lead with Love principles strongly rooted in the Dollywood Company culture by being: patient, kind, trusting, unselfish, truthful, forgiving, and dedicated.

• Able to tolerate temperatures of 0 to 100 degrees.

• Able to work outdoors.

• Able to serve alcoholic beverages.

• May compile objective and measurable data and produce reports.

• May require operating knowledge of manufacturing or computer equipment, or may require broad knowledge in clerical or service area.

• May have need for good communication skills.

• Able to hear, see and speak.

• Able to speak, read and write English.

• Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees.

• Must have manual dexterity necessary to complete all job duties.

• Able to sit and/or stand for long/short periods.

• Able to maintain good personal hygiene.

• Able to get along with other employees to work out problems and resolve conflicts.

• Able to comprehend instructions and retain information.

• Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays.

• Able to thrive in a fast-paced, dynamic environment.

• Able to be flexible to handle frequent changes in priorities.

• Able to prioritize tasks and complete assignments on time.

• Must be able to lift up to 50 lbs