UNITED SURGICAL PARTNERS INTERNATIONAL is currently searching for a MARKET PRESIDENT for the Dallas market.
JOB SUMMARY
The Market President is responsible for the delivery of high quality clinical care, exceptional patient satisfaction to our patients, development and implementation of market’s strategic plan, growth that exceeds industry averages, and achieving expected financial performance. The Market President is expected to mentor, develop and train Regional Vice President(s), administrators and other key personnel to enhance their skills and ready them for success in future roles in the Company. The measurements for success of the Market President are: demonstrated improvement in quality and service indicators, growth in case volume, recruitment and retention of physicians, achieving budgeted EBITDA and Contribution to goals. This Market President position is for USPI’s operations in Dallas
RESPONSIBILITIES AND EXPECTATIONS
The following description of the job responsibilities and performance expectations are intended to reflect the major responsibilities of the job, but is not intended to describe the minor duties or other responsibilities as may be assigned from time to time.
QUALITY
- Must demonstrate an uncommon dedication to the delivery of the highest quality clinical care and patient satisfaction in keeping with USPI’s Mission.
- Must be fully engaged and have a high competency with all aspects of USPI’s EDGE™.
- Actively utilize the USPI’s EDGE™ reporting to establish quality goals and objectives within market
- Advocate for USPI’s EDGE™ with partners and teams and hold market segments accountable
- Report quality measure performance data to health system partners
- React appropriately and in a timely manner to USPI’s EDGE™ event reports
- 1st Response calls and follow-up
- Oversee and hold facilities accountable for maintaining or acquiring accreditation within USPI’s recommended guidelines
- Utilize Patient Satisfaction surveys as a tool for ongoing improvement within market
GROWTH
- Participate in the development of the annual strategic plan for Market with health system partner(s) and in alignment with USPI’s overall strategic direction; incorporate long term goals and vision
- Communicate and implement the strategic plan directly and through their leadership teams; identify milestones that will drive motivation and accountability
- Monitor and oversee the Growth and Sales Plans for each facility and for the Market, coordinating with RVP(s), Partnership Vice President, Physician Liaison(s), and USPI’s Development team
- Assist USPI’s development team with projects in the Market by supporting new center development or acquisition transition; add value through lessons learned and long term market strategies that consider multiple perspectives
LEADERSHIP
- Inspire confidence in partners, team and management through effective communication and priority setting, attention to detail, and strategic alignment
- Have a strong, adaptable presence that enables effective relationships and aids in establishing credibility with both partners and team
- Maintain an appropriate focus on organizational development and succession planning as well as employee recognition; understand peoples’ strengths and opportunities and use them to plan an effective organization
- Effectively get things done through others by setting clear expectations and holding people accountable; empower team to make decisions and create a climate where they want to do their best; understand the organization well enough to minimize obstacles
- Utilize Physician and Employee Satisfaction surveys as a tool for ongoing improvement within market; invite input and feedback from customers and team
OPERATIONS
- Attend facility level Board Meetings and Health System Meetings.
- Ensure that USPI’s EDGETM is fully deployed within the Market, leading the effort to establish USPI’s EDGETM as the cornerstone for operational and financial processes
- Ensure annual RVP Audits of internal controls occur at each facility within the Market where applicable
- Participate as lead executive on Monthly Operations Review calls, summarizing results to Group President
- Prioritize/coordinate all USPI resources as needed in order for the facilities to achieve goals/objectives
- Must have the functional and technical knowledge and skills related to financial statements, balance sheets and other operational reporting to make decisions and set priorities accordingly; can learn on the fly
FINANCIAL PERFORMANCE
- Must have superior financial and analytical skills.
- Oversee the development of the annual Market budget; bring multiple aspects of the market and company strategy to the table for consideration
- Accountable for financial performance of the Market, with expectations that the Market budget is met or exceeded each year
- Report in writing and verbally, clearly and concisely to upper management and health system partners on key drivers and trends in performance
COMMUNICATION
- Facilitate communications between health system partners, physicians and USPI
- Communicate with all Partners consistently and effectively
- Attend, when appropriate, Partners’ Advisory Board, Governing Board and Partnership Meetings
- Attend, when required, Governing Board meetings of individual facilities
- Host Market Operations meetings with management team
- Attend all USPI management meetings throughout the year
CRITERIA FOR EVALUATION
- Annual Performance Management Plan (“PMP”) Goals with quarterly review
- Financial Goals
- Development Goals
- Health System Partner feedback
- Physician feedback
- Employee feedback
Required Skills
Required Experience
- Applicant MUST HAVE HEALTHCARE IN THEIR BACKGROUND.
- Applicant will be required to reside in the Dallas metroplex.
- Bachelor's Degree in one of the health professions, business administration, public administration or other suitable field. Master's degree preferred
- Minimum five years of experience in a top administrative or management position in the ASC industry
- Excellent verbal and written communication skills.
- Ability to work well with healthcare partners, physicians, employees, patients and others
- Ability to write reports, business correspondence and procedural manuals
- Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public
- Ability to work with mathematical concepts for the purpose of financial budgeting, reporting and analysis
- In addition, must be familiar with the various markets as well
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