Organizational Background

Vision Communities Management, VCM, Inc., is a fast-growing community association management firm with a commitment to investing in our associates. With leadership who still believe that a hands-on approach ensures that our communities receive the best expertise and quality in the business. Do you believe in creating a community’s vision through customer service, expertise and accountability? Then come join your vision with ours.

Position Summary

The Perception Manager provides excellent customer service and a superior quality of work. The Perception Manager ensures that the values and culture of VCM, Inc., are demonstrated at all times. The Perception Manger will maintain an appropriate professional demeanor while interacting with all levels of staff, visitors, external clients, and vendors. The Perception Manager will gain valuable experience supporting operations with a growing property management company. Other responsibilities include working with association managers and executive leadership to help create each community’s vision. Clearly define how VCM, Inc. is perceived by our communities. Be the organizational spokesperson representing VCM, Inc. at different events. A successful candidate must be a self-starter and is motivated to advance.

Duties and Responsibilities

Manages a portfolio of communities (up to 3) monthly activities.

Oversee and organize events with Vendors.

Handles all contract fulfillments for events to ensure successful completion.

Coordinates monthly event calendar for all communities assigned.

Establish groups, clubs, and events tailored to that community.

Works closely and effectively with the Executive team to keep them well informed of upcoming events at communities, following up appropriately.

Handles matters expeditiously, proactively, and follows through on projects to successful completion, sometimes with deadline pressures.

Adheres to professional standards as outlined in our policies and procedures.

Builds relationships with our communities and vendors crucial to the success of the organization.

Keeps Executive team updated on any changes or issues regarding a specific community.

Qualifications

Education and/or Experience: A high school diploma and/or related experience required.

Communication Skills: Effective business writing skills and the ability to communicate clearly with all levels of staff with an attention to organizational structure and department responsibilities.

Computer Skills: Demonstrated proficiency in Word, Power Point, Outlook and Excel. The ability to create professional reports.

Personal Characteristics: An effective self-starter with creative problem-solving skills who can perform a variety of work with minimal direction. Exceptional interpersonal skills. The ability to multi-task and to react productively to change and lead by example. A demonstrated commitment to high professional ethical standards and a diverse workplace.

Professionalism: Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Planning/Organizing: Prioritizes and plans work activities; Uses time efficiently; Sets goals and objectives: Develops realistic action plans.

Quality: Demonstrates accuracy and thoroughness; Looks for way to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Time Management: Ability to prioritize tasks, manage time and complete projects in a fast-paced environment with minimal supervision.

Written Communication: Writes clearly and informatively; Edits work for spelling and grammar.

Adaptability: Adapts to changes in work environment; Changes approach or method to best fit the situation; Able to deal with frequent change, delays or unexpected events.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

While performing the duties of this job, the employee is regularly required to talk or hear.

While performing the duties of this job, the employee is frequently required to sit; use hands to handle or feel and reach with hands and arms.

While performing the duties of this job, the employee is occasionally required to stand; walk; climb; or balance and stoop, kneel, crouch, or crawl.

The employee must occasionally lift and/or move up to 20 pounds.

VCM, Inc.

Your Vision. Our Knowledge.