Job Description

Job Description

Daily Tasks

1. Imaging / re-imaging laptops & desktops

2. Troubleshooting technical laptop and desktop issues (Windows & applications)

3. Decommissioning end-of-lease desktops & laptops

4. Diagnosing laptop & desktop hardware issues

5. Mapping network drives / printers

6. Coordinating laptop & desktop repairs with hardware suppliers

7. Assisting with application testing

8. Vendor escorts (occasional)

9. Some relocation of desk phones / workstations

10. Some remote support (via remote access software)

Background:

1. 3-5 years technical support experience

2. Corporate desktop / laptop support experience, ideally in a large organisation (1000+ staff)

Hard Skills:

1. Strong Windows 7 troubleshooting & diagnostics

2. Strong application troubleshooting (MS suite – Outlook, PowerPoint, Excel, Word, Visio, Lync)

3. Hardware troubleshooting & diagnostics (laptops, desktops)

4. Basic networking (drive / printer mappings, network connection diagnostics)

5. Active Directory / PC security

6. Internet Explorer & Chrome troubleshooting

7. BlackBerry / mobile phone / CISCO handset support experience is a bonus

Soft Skills:

1. Good communicator (written and verbal)

2. Takes responsibility & accountability

3. Teachable

4. Solutions-focused

5. Team player – able to contribute new ideas

6. Flexible in terms of workload and daily tasks