Job Description

Job Description

To provide first level support to customers over telephone, email, chat etc and resolution of escalated tickets as per agreed quality standards within defined SLAs.

1. To adhere to quality standards, regulatory requirements and company policies

1. To provide support for first call resolution while ensuring SLA adherence

1. To ensure that the targets for quality score are met by ensuring minimal/ no rejection or reopen cases (4.) To ensure that the targets for no. of calls/ tickets handles are met

1. Work on value adding activities such Knowledge base update