Job Description

Customer Satisfaction is our Goal.

We are searching for a customer service scheduling representative to join our Award Winning Team.

Candidate must be a self-starter with strong interpersonal skills, good-nature, energetic with a positive attitude, computer literate and have an intermediate to advanced knowledge in Microsoft Office, especially Word and Excel, proficient in organization, oral and written communication a must.

Minimum three year’s experience in customer service, scheduling, word, excel, 10 key by touch - Reference CSRMW12072020

The initial focus of the position will be to give world class customer service, achieving goals by scheduling service calls within the time frames given. Corresponding with clients and the Team.

The overall goal is to establish the company as an industry leader, customer satisfaction, meeting customer needs, and completing projects on-time.

Summary:

This position reports to the National Account Service Superintendent. Ability to operate in a fast-paced, demanding environment, handling multiple simultaneous tasks is a must.

Responsibilities:

Answer Service Calls, telephone clients, schedule, dispatch and track all service and confirm repairs are completed and the systems are operational.

Coordinate with all Suppliers and Affiliates serving client sites.

Order Lifts; Call off Lifts, Dig Alert, Trenching, Core Drilling, Saw Cutting

Completion of all paperwork and processes service orders for billing on a daily basis.

Monitor and track completed work orders and report Technicians' hours to ensure the accuracy of the required information.

Provide weekly status reports.

Manage all incoming client calls for service / Understand the needs of clients.

Prepare invoices, pricing, confirm job cost of service repairs and updating reports; and follow up with affiliates.

Build lasting relationships with internal and external customers.

The above is intended to describe a general content of and requirements for the performance of this job. It is not be construed as an exhaustive statement of essential functions, responsibilities or requirements.

Qualifications:

3 + Years experience in Construction Customer Service, Scheduling, word, excel, 10 key by touch

Ideal candidates must possess the ability to work on multiple tasks and diverse projects simultaneously and in a demanding, fast paced environment.

Problem Solving: Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional situations.

Customer Service: Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Interpersonal Skills: Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

Oral Communication: Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

Written Communication: Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet specific needs; Presents numerical data effectively; Able to read and interpret written information.

Teamwork: Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback. Puts success of team above own interests; Supports everyone's efforts to succeed.

Ethics: Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Strategic Thinking: Develops strategies to achieve organizational goals; Understands organization's goals; Identifies external threats and opportunities; Adapts strategy to changing conditions.

Dependability: Follows instructions and responds to management direction; Takes responsibility for own actions; Keeps commitments and exhibits good follow-up skills; Completes tasks on time or notifies appropriate person with an alternate plan.

Innovation: Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.

The above is intended to describe a general content of and requirements for the performance of this job. It is not be construed as an exhaustive statement of essential functions, responsibilities, or requirements.

VFS offers competitive wages, vacation, 401k, benefit package, employee referral program.

VFS is an E-Verify, Equal Opportunity / Affirmative Action employer.

We are considered essential services and continue to work thru the pandemic

Reference CSRMW12072020

Company Description

Renowned leader in Fire Prevention and Suppression Systems (water, foam and gas) for industrial and commercial facilities. We uniquely provides a one-stop resource for Fire Protection, Fire Alarm and Security Systems. Our industry-best key personnel average 30 years of experience. You can rely on our dependability and professionalism to provide a complete package of fire protection solutions. Our priority is to understand your needs and to respond quickly and efficiently to those needs. Our continued success is due largely to a resourceful team of project managers, design engineers and technicians. Each member of our staff considers themselves an extension of your team. Although we are headquartered in Orange County, California, we work throughout the U.S. and beyond.