Benefits/Perks
Insurance: Health (Medical and Prescription), Dental, Vision, Voluntary Life, Short-Term and Long-Term Disability, Accident and Critical Illness
Employee Assistance Program (EAP)
Paid Time Off
Paid Holidays
Retirement Plan
Bonus Pay
Paid Training
Growth and Career Advancement Opportunities
Job Summary
Come join our team! We are looking for an Appliance Repair Technician with outstanding customer service skills. We have immediate positions available for experienced Whirlpool Factory Service Technicians. No need to come into the office every day. You leave from your home in a company provided vehicle and can go straight to your first call.
Responsibilities
Meets with customers in their homes or places of business and ensures customers receive a differentiated service experience.
Interact with customers to determine service problems, explain needed repairs, and provide estimates as needed.
Meet or exceed key performance indicator metrics for performance incentives.
Masterfully diagnose and repair all major appliances such as washers and dryers, gas/electric stoves, microwave ovens, and dishwashers.
Learn and apply the details of today's connected technology to major home appliance goods.
Complete all required technician competency model training, and proactively seek to remain a knowledgeable expert in the repair industry.
Drive company vehicles safely and responsibly to and from customer locations.
Utilize handheld devices to update work orders in a paperless environment.
Consistently deliver a 5 Star customer experience
Qualifications
Must be enthusiastic and customer service-focused.
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Willingness to learn and develop skills.
Must have a valid driver’s license.
Ability to read, write, and speak English (bi-lingual is always a plus)
Must be able to lift or maneuver 50 pounds.
High school diploma or equivalent.
Prior experience in appliance repair, HVAC, electrical, or related fields preferred.
<p style="font-size: 8pt;"><em>This business is independently owned and operated. Your application will go directly to the independent business, and all hiring decisions will be made by the management of said business. All inquiries about employment at this location should be made directly to the location.</em></p>