Benefits/Perks

Health, Dental and Vision Insurance

Paid Time Off

Paid Holidays

Retirement Plan

Bonus Pay

Paid Training

Growth and Career Advancement Opportunities

Company OverviewVIA INC. is a family owned appliance repair company based out of Crofton, MD. VIA INC. has established itself as a leading service company that delivers exceptional, convenient customer service across the mid Atlantic region and our employees are the foundation on which the success of our services continues to grow. Since our recent expansion(s), we are looking for new applicants to join our team. As Whirlpool Corporation's only W Service company, we receive unparalleled support and training to service their trusted brands including Whirlpool, Amana, Kitchenaid, Maytag, and JennAir.

Job Summary

Come join our team! We are looking for an Appliance Repair Technician with outstanding customer service skills. We have immediate positions available for experienced Appliance Repair Technicians. No need to come into the office every day. You leave from your home in a company provided vehicle and can go straight to your first call.

Responsibilities

Meets with customers in their homes or places of business and ensures customers receive a differentiated service experience.

Interact with customers to determine service problems, explain needed repairs, and provide estimates as needed.

Meet or exceed key performance indicator metrics for performance incentives.

Masterfully diagnose and repair all major appliances such as washers and dryers, gas/electric stoves, microwave ovens, and dishwashers.

Learn and apply the details of today's connected technology to major home appliance goods.

Complete all required technician competency model training, and proactively seek to remain a knowledgeable expert in the repair industry.

Drive company vehicles safely and responsibly to and from customer locations.

Utilize handheld devices to update work orders in a paperless environment.

Consistently deliver a 5 Star customer experience

Qualifications

Must be enthusiastic and customer service-focused.

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Willingness to learn and develop skills.

Must have a valid driver’s license.

Must be able to pass a pre-employment drug screen, criminal background check, and driver’s license check.

Ability to read, write, and speak English (bi-lingual is always a plus)

Must be able to lift or maneuver 50 pounds.

High school diploma or equivalent.

Prior experience in appliance repair, HVAC, electrical, or related fields preferred.

This is a remote position. <p style="font-size: 8pt;"><em>This business is independently owned and operated. Your application will go directly to the independent business, and all hiring decisions will be made by the management of said business. All inquiries about employment at this location should be made directly to the location.</em></p>