Job Description

A VIP Casino Host is responsible for building and maintaining relationship with high-value players at a casino. Their duties include ensuring top-tier customer service, offering exclusive perks and promotions, maintain and cultivate relationships, increase trip frequency, and guest loyalty or premium players. A VIP Casino Host also personalizes the gaming experience to encourage player loyalty.

• Develop/Maintain a base of assigned players and ensure each receives personal attention and quality service, in accordance with the company’s established strategies and guidelines
• Recruit/Maintain high-level players through a variety of activities including, but not limited to; direct mail, telemarketing, referrals, guest visitation, and on/off-site events.
• Continuously develop and sustain personalized relationships with guests, with focus on premium players.
• Respond to guest requests and inquiries or concerns in a calm, prompt, and courteous manner.
• Issue complimentary services consistent with company and department policies.
• Participate in player development and marketing activities and events to ensure development of one-on-one relationships and to cultivate guest loyalty.
• Represent the company at both on- and off-site events, generating new and maintaining current guest relationships.
• Miscellaneous duties as assigned.

Qualifications

• Minimum age of 21 years old.
• Three (3) years' experience in customer-facing role, preferably in the gaming or hospitality industry.
• Three (3) years' experience in high level sales.
• Excellent oral and written skills, leadership skills, as well as customer service and interpersonal skills.
• Must be flexible in work schedule including evenings, weekends and holidays.
• Proficiency in Microsoft Office applications, and player tracking systems. Salesforce experience a plus
• Proficient in multitasking, problem-solving, and building relationships.
• Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.