Job Description

• Responsible for maintaining close ties and communication with targeted guests through personal contact (i.e., phone, mail, e-mail, in person, etc.); this would encompass about 75% of work time.
• Uses discretionary authority to arrange accommodations and amenities (i.e., shows, hotel, restaurant and transportation).
• Manages, handles and resolves player problems.
• Responsible for maintaining goodwill with all guests.
• Ensures guests are aware of events, promotions and entertainment and responds guests accordingly.
• Provides complimentaries according to established guidelines and sound business practices.
• Complies with state and local regulatory requirements.
• Builds relationships with target players using contact strategy through a variety of inbound and outbound channels (i.e., phone, mail, e-mail, etc.)
• Leverages property amenities/programs to targeted players.
• Utilizes the computer systems for the purpose of tracking complimentary items to qualified guests based on comping guidelines.
• Collaborates with work-group and all support departments to ensure player satisfaction.
• Communicates all relevant information to co-workers and management to maintain consistency and avoid potential problems.
• Works with team members to achieve common goals.
• Maintains high standards of courtesy, professionalism, and discretion in all communications to, about, or with customers including their arrangements and finances.
• Maintains confidentially of all players accounts.
• Maintains security and confidentiality of files record and lists.
• Incumbent is not permitted to accept gratuities.

Qualifications

• Must be at least 21 years of age.
• One to three years’ experience casino/hotel, customer service, host, or telemarketing experience required.
• Ability to think independently in making decisions to maximize customer service experience and program profitability.
• Ability to effectively manage time and perform multiple tasks simultaneously.

Additional Information

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.