Job Description

VITUS Search Group has partnered with a great corporation in search for a EXPERIENCED Customer Service Specialist.

Full Time. Full Benefits. UP to 14/hr. 5PM-11PM, ONE WEEKEND DAY REQUIRED. 15-30HRS A WEEK.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide customer service second to none while assuring the front end paperwork is compliant and is submitted with zero errors.
• Serve customers by communicating with patients, referral sources and co-workers to effectively perform all tasks related to patient care and third party reimbursement.
• IN OFFICE/CALL CENTER ENVIRONMENT
• Assemblies charts and processes paperwork, including preparation of files for the Billing Department and completes batch reports for UPS deliveries
• Clears previous day’s route and checks all paperwork for accuracy and completeness
• Collects co-pays and deductible amounts
• Conducts insurance verification and eligibility for services/products
• Conducts patient satisfaction calls and acts as patient advocate to resolve questions or concerns
• Coordinates, collects and inputs all patient information and new patient set-ups
• Maintains referral log
• Provides education to referral sources, patients and employees on qualifications for service and 3rd party billing
• Provides service for walk-in patients and walk-in equipment requests
• Provides technical assistance to customers as required
• Verifies Medicare, Medicaid, and private insurance coverage information

Company Description

VITUS Search Group is a direct hire search firm that prides ourselves on the relationships we have with our clients. Due to those relationships, we get your resume directly into the hands of the hiring manager for large corporations instead of being buried in an inbox. Our job is to be your personal spokesperson to give you the best opportunity to land your dream job.