About the AV-IT Specialist position 

VIVA Creative is seeking an internal AV-IT Specialist. In this role you will plan, configure, oversee, implement, and integrate audio-visual equipment/systems and provide related IT technical support and project management. You're a techie with a broad range of corporate experience and have great judgment when resolving both AV and IT related issues.

WHAT YOU'LL DO

• Management and troubleshoot for all AV/IT needs; Serve as an internal help desk support
• Determine and resolve problems with the appropriate sense of urgency
• Manage, evaluate, and trouble-shooting for personal computer hardware and software, printers, voice over IP phone services, mobile devices and network components
• Management/troubleshooting of AV equipment, including but not limited to audio, video conferencing, computer networking systems and hardware and repair
• Implement applications and software upgrades, as well as performance troubleshooting for users
• Keep licensing and subscription management up to date for Adobe CC, Office 365 licenses and cloud-based storage
• Provide comprehensive AV support for events (when needed) including setup, testing, operation and removal of AV equipment
• Assist users with connectivity to various AV conferencing solutions (Skype, ZOOM, and/or other related platforms)
• Manage and organize our IT and AV equipment inventory
• Assist in employee IT onboarding and offboarding
• Have excellent knowledge of networking technologies (DNS, DCHP, VPN, etc.)
• Manage our active directory 
• Manage apple mac remote desktop 
• Support onsite team and clients (might require travel)
• Maintain conference rooms at our headquarters location

ABOUT YOU

• A Bachelor's degree in Computer Science, Information Systems (preferred)
• 3+ years' experience in managing IT and AV equipment and computer software systems. AV production experience is a plus
• Experience in the basic installation, configuration, operation and administration of operating systems, applications and hardware for Macs, PCs, LANs, and Window servers
• Proficient in Microsoft Office and Apple applications
• Demonstrate extensive knowledge of audiovisual equipment including analog/digital audio mixers, wireless microphone systems, seamless video switchers, and projectors/displays
• Ability to work independently and meet frequent deadlines
• Excellent interpersonal skills and a demonstrated ability to collaborate and work effectively
• Detail-oriented; anticipates problems before they happen
• Energetic, multi-tasker with strong organizational skills
• Ability to learn new technology platforms and to oversee their implementation
• Effective communicator: in-person, phone, and in writing
• An understanding of the particular pressures of live programming, including the need for precise adherence to set procedures, flexible work hours as necessary, quick thinking and calm, problem solving, and a passionate desire to produce consistent, creative programming of the highest quality
• Customer service or hospitality experience preferred
• Travel required