Job Description

The Customer Service Representative maintains the daily operations of the customer service and sales team. This position develops, implements, and maintains processes, procedures, and programs to improve customer service and is responsible for promoting company standards and engaging employees to drive customer loyalty and customer engagement through customer service.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Be the face of our clients by creating a long-lasting first impression
• Meet and exceed sales goals and standards of performance
• Provide a fun, full-service buying experience to customers
• Stay up to date on the latest technology trends
• Maintain store appearance and compliance
• Walk customers through sales presentations
• Address customer questions and maintain high customer retention quality

This is an entry-level position that we will train into a management position if successful — immediately hiring for this entry-level customer service position.

JOB REQUIREMENTS: OTHER KNOWLEDGE, SKILLS OR ABILITIES REQUIRED:

• 1 to 3 years of Customer Service experience
• Ability to cross-train and develop team members
• Ability to perform Account Retention
• Excellent verbal and written communication
• Ability to multi-task and to react well under pressure and treat others with respect
• Identifies and resolves problems promptly.
• Prioritizes and plans work activities
• Focuses on solving conflicts and listening to others without interrupting
• Work efficiently and effectively, both independently and as a team.
• Balances team and individual responsibilities and helps build a positive team spirit.
• Adapts and able to deal with frequent changes in the work environment
• Able to manage difficult or emotional customer situations and respond promptly to service requests to meet customer commitments.

FOR IMMEDIATE CONSIDERATION, APPLY WITH A COPY OF YOUR RESUME TODAY!

Company Description

Vivid Millennial works hand-in-hand with some of the biggest retailers in the world to offer their customers unique shopping experience. Vivid Millennial engages the customer in learning about our client’s various products and services, while also giving each customer the right information to help make the best decision for them or their family. These campaigns happen in-store and dramatically increase leads for our client's products and services.