Job Description

• Handle a high volume of complex calls and other communications with members, doctor offices, pharmacies, drug manufacturers and PBMs (pharmacy benefit managers).
• Resolve and maintain 100% follow-through on provider questions, requests and open items relating to members and the VIVIO Health program.
• Use our technology solutions to effectively capture the right information about our members and communicate it as necessary.
• Comply with and adhere to all regulatory compliance areas, policies and procedures and company best practices.
• Successfully complete other assigned administrative tasks including but not limited to reporting and resolution for eligibility, adjudication and fill details.

Qualifications

• A quiet home-based office environment.
• Functional computer/ laptop and a high speed internet connection.
• At least one year of customer service/call center experience in a high-volume environment.
• You are passionate about improving healthcare, helping people, and have a successful track record of interacting with a diverse population
• You are an exceptional communicator who can quickly get up to speed with the VIVIO Health program.
• You are tech-savvy and can navigate through technology with ease
• You are responsible and reliable and take ownership of your work while looking to constantly improve your performance.
• You are bilingual in English and Spanish.
• Must be able to work a consecutive 5-hour schedule between 12 pm-5 pm PT (3 pm-8 pm EST) Monday- Friday.
• New team members will need to successfully pass the 90-day review for continued employment.

Additional Information

VIVIO Health is an Equal Opportunity Employer and does not unlawfully discriminate based on any status or condition protected by applicable Federal, state or local municipal law. All your information will be kept confidential according to EEO guidelines

Regular Part-time position, 25-30 hours per week. Consistent 5-hour shift Monday through Friday.