Position Summary

The Volunteer Customer Service Representative serves as the first point of contact for guests at the recreation center. This role is essential in creating a welcoming, safe, and positive experience for patrons by providing friendly customer service, accurate information, and general front desk support. Volunteers must be able to cover 1-3 shifts per week. Shifts are Monday through Friday from 8 - 10:00 am and 4 - 6:00 pm

Essential Duties and Responsibilities

The following are examples of primary duties assigned to this volunteer position.

Greet patrons in a friendly, professional, and welcoming manner

Assist with basic member check-ins, and pass verification as directed by staff

Communicate concerns, incidents, or patron feedback to staff

Occasionally provide information about recreation programs & facilities.

Position Qualifications

Friendly, reliable, and customer-focused attitude

Ability to work with people of all ages and backgrounds

Basic computer skills preferred

Must be punctual and dependable

Must be at least 15 years of age.

Physical Demands and Work Environment

Ability to sit or stand for extended periods

Ability to interact in a busy, public environment

Compensation and Benefits

This is a voluntary position