Job Description

GENERAL JOB DESCRIPTION:   Provide end-user support on company-provided computer applications and platforms.  Troubleshoot problems and advise on the appropriate action.

MAIN JOB TASKS AND RESPONSIBILITIES

• Respond to technical assistance requests in person, via phone & electronically
• Support company browser & App based applications on desktop & mobile platforms
• Diagnose and resolve technical hardware and software issues
• Support and maintain peripheral equipment such as printers and copiers
• Research questions using available information resources
• Update and create troubleshooting and procedural documentation
• Administer & utilize help desk software
• Root cause problems and escalate to correct resources if needed
• Track and route problems & requests. Document resolutions
• Prepare activity reports
• Review and maintain system logs and alerts
• Trend recurring problems and engage resources to permanently resolve
• Stay current with system information, changes and updates

EDUCATION AND EXPERIENCE

• Core system administration, AIX experience (Ultradata preferred)

• Three to five years of similar or related experience

• Working knowledge and troubleshooting skills in:

  • MS Windows OS (8 & 10)
  • MS Office applications (2010 & 2013)
  • Mobile platform OS:  (Android & Apple IOS)
  • Browser applications (IE, Firefox, Chrome, Safari)
  • PC and thin client hardware

• Related experience and training in troubleshooting and providing help desk support

• Knowledge in helpdesk tracking application (Teamwork)

• Knowledge in VMware

• Document management experience (Hyland Onbase preferred)

CALIFORNIA CONSUMER PRIVACY ACT APPLICANT, EMPLOYEE AND CONTRACTOR NOTICE

This notice is applicable to the following natural persons: job applicants, employees, directors, officers, and contractors of the credit union.

INFORMATION COLLECTION

Certified Federal Credit Union collects the following personal information about job applicants and references listed on job applications, and may collect certain information about the other natural persons listed above:

Name, signature, alias, social security number, address, phone numbers, e-mail address, driver’s license or state identification numbers, education, employment history, sex, citizenship, immigration status, and professional or employment related information. We may also collect the name, address and telephone number of your listed references or emergency contact information.

This personal information is collected and used by the credit union within the context of the natural person’s role or former role as a job applicant to, an employee of, director of, officer of, or a contractor of Certified Federal Credit Union.

ADDITIONAL CONSUMERS

This notice also covers any personal information that is necessary for the credit union to retain to administer benefits for another natural person relating to the natural person acting as a job applicant to, an employee of, director of, officer of, or contractor of the credit union to the extent that the personal information is collected and used solely within the context of administering those benefits.

AMERICANS WITH DISABILITY ACT Certified Federal Credit Union does not discriminate based upon physical or mental impairment. A qualified individual with a disability, who can perform a prescribed job function with or without reasonable accommodation, will be considered equally with other applicants for available positions.

Company Description

Certified Federal Credit Union (dba Vons Credit Union), is seeking a positive and motivated candidate to join a credit union that has earned the highest rating in the country for its Safety and Soundness.