Job Description

CyberArk is seeking a dynamic and strategic Vice President of Customer Modernization & SaaS Migrations to join our Professional Services leadership team. This individual will be responsible for defining and leading the transformation journey of our external customers as they migrate from on-premise or hybrid deployments to CyberArk’s SaaS platforms. The ideal candidate is a passionate change agent who understands customer success, professional services, and enterprise-level cloud migrations, with a security-first mindset rooted in cybersecurity best practices. This is a highly visible role that involves close coordination with R&D, product, and global partners to deliver seamless, value-driven customer transformations.

Key Responsibilities:

• Customer Migration Strategy: Lead the development and execution of CyberArk’s global customer migration framework, ensuring scalable, efficient, and secure transitions to our SaaS offerings.
• Modernization Programs: Build structured, outcome-based modernization programs to guide customers from legacy CyberArk deployments to our latest SaaS solutions—delivering measurable business value and aligning with a security-first architecture.
• Professional Services Leadership: Lead teams across onboarding, technical consulting, customer success, and project management to execute on-time, high-quality migrations aligned with customer outcomes and secure practices.
• R&D & Product Collaboration: Work closely with R&D and Product Management to shape tools, APIs, migration accelerators, and platform enhancements that streamline the migration journey while maintaining CyberArk’s rigorous security standards.
• Global Partner Enablement: Establish and grow deep working relationships with global systems integrators and implementation partners, expanding migration capacity and ensuring consistency in secure service delivery.
• Executive Customer Engagement: Act as an executive sponsor and trusted advisor for strategic customers undergoing migration, ensuring clarity of vision, alignment on goals, and long-term satisfaction with a consistent emphasis on security.
• Metrics & Optimization: Define and track success metrics such as migration velocity, CSAT, deployment completeness, and time-to-value. Identify improvement opportunities and drive execution excellence with secure-by-design principles.

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Qualifications

• 10+ years of leadership experience in Professional Services, Customer Success, or Strategic Consulting with a strong focus on the cybersecurity industry, preferably within enterprise SaaS companies.
• Proven experience driving customer-facing migration initiatives from legacy cybersecurity platforms to SaaS in complex enterprise environments.
• Deep understanding of cloud infrastructure, SaaS deployment models, and cybersecurity industry trends, with a security-first mindset embedded into project and customer success planning.
• Strong collaboration history with R&D/Product organizations to shape secure and scalable customer migration tooling.
• Demonstrated success managing global partners and delivery networks in highly regulated environments.
• Excellent executive presence, program management skills, and customer empathy.

Additional Information

CyberArk is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

We are unable to sponsor or take over sponsorship of employment Visa at this time.

The salary range for this position is $190,000 – $250,000/year, plus commissions or discretionary bonus, which will be based on the employee’s performance. Base pay may also vary considerably depending on job-related knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits.