Job Description

VXI is Hiring! We're expanding up to 300 employees in our Youngstown Ohio location.

If you want a job that you can build into a career and have opportunity for growth as well as stability, then VXI is a place you want to be in. We are looking for Customer Care Representatives to join our team!

As a VXI Global Solutions Customer Service Representative, you will receive inbound calls regarding customer concerns relating to phone, internet and/or TV cable services. Customer Service Representatives must be a great listener, be empathetic, and help resolve their issue. Customer Service Representatives will be assisting customers in crisis while offering outstanding world class customer service!

For an immediate interview, we allow walk-in interviews. Simply complete an online application (at home or in our office) and come to our office for your interview.

CUSTOMER ACCOUNT REPRESENTATIVE RESPONSIBILITIES:

• Customer Care Representative with Sales will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
• Successful Customer Care Representatives are patient, empathetic, and passionately communicative.
• Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.
• Inbound Customer Service Representative and Sales Representatives are also expected to use a consultative sales approach as you build trust and rapport, learning about the customers’ needs.
• In addition, you will be required to overcome objectives and meet a required quota’s / metrics.
• Your goal is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
• Able to submit to a background check and drug test upon offer of employment

CUSTOMER ACCOUNT REPRESENTATIVE BENEFITS:

• Full Health Insurance (Medical, Dental, & Vision)
• Fun Work Environment
• Abundant Advancement Opportunities Equal Opportunity Employer: disability/veteran
• Cell phone benefits for employees - $25/month per line for unlimited phone, text and data. restriction may apply
• Referral for Life Program ™- Referee receives a residual bonus every pay period for you and your referral. restriction may apply
• TV programs employee discounts – If applicable, employee receives TV program at an employee discounted rate

Company Description

We provide essential customer service for our clients throughout the COVID-19 crisis With over 30,000 people across 42 locations worldwide, VXI Global Solutions is one of the fastest growing, privately held business services organizations in the United States. Today, our client partners rely on our complete range of customer management contact center and technology solutions to retain and grow their customer base while maintaining the highest level of quality and operational excellence.