Job Description

HERE IS THE SCOPE OF THE RESPONSIBILITY:

This will be a Work from Home job and you will rely on advanced call center experience to solve more complex and technical customer problems. That includes IT support on issues like connectivity and troubleshooting.

WHAT YOUR DAYS WILL LOOK LIKE:

Know your way around the technical landscape? Ready to help customers get the most out of the technology they love and deliver best-in-class service? Our award-winning Call Center Advanced Technical Support Representatives help our customers by offering solutions, identifying opportunities and serving millions of customers – one at a time.

What does it take to help our customers with their advanced technical inquiries? A great attitude and the desire to stay up to date on technology and the latest devices. In this role, you’ll come up with innovative solutions to help our customers. Whether you’re answering direct calls, transferred calls or trouble tickets, you’ll work with the latest systems and tools to assist our customers.

KNOWLEDGE, SKILLS AND ABILITIES YOU’LL NEED TO SUCCEED

• Professional comportment and demeanor
• Outstanding verbal communication skills
• Ability to build rapport utilizing effective probing questions
• Capability to learn product knowledge and troubleshoot to ensure quick resolution
• Intermediate knowledge of computers and MS Windows
• Skills to navigate multiple screens/programs
• Capability to multi-task
• Ability to type 35 wpm
• Can easily follow direction and accept coaching
• Self-motivated and upbeat
• Desire to work in a team environment achieving personal and team goals
• Ability to work flexible hours, including weekends and evenings as required

YOU’LL RECEIVE

• Competitive Salary
• Eligible for Performance Incentives
• Paid Training
• Health Insurance (Medical, Dental, Vision)
• Fun Work Environment
• Abundant Advancement Opportunities

MUST HAVES

• Minimum of 1 year's tenure at last 3 employers
• Virtual Customer Service Experience
• Customer solutions focused
• Motivated by quality/integrity
• Desire to grow and excel
• 1 Year of related Experience (within a call center environment preferred)
• Exemplary and verifiable attendance records with previous employers
• Willingness to take receive 50+ calls per day
• WAH experience preferred

ADDITIONAL REQUIREMENTS

Is being a Work-at-Home Customer Care Representative a great fit for you? Consider the following requirements

• You must have a private workspace in your house with a door, where ambient noise can be minimized during work hours.
• You can provide an ergonomic desk and chair. Your workspace allows for the proper installation of your technical equipment.
• You have, or are you able to get, high-speed internet service meeting minimum bandwidth requirements of 10 mbps downstream and 3 mbps upstream.
• You are a self-starter who is comfortable in an environment remote from co-workers and managers.

YOU WILL LOVE OUR FUN WORK ENVIRONMENT AND ENDLESS OPPORTUNITY FOR GROWTH!

Company Description

VXI Global Solutions provides innovative and transformative customer care and customer experience (CX) solutions to the world’s leading brands. Throughout our worldwide organization, we foster a people-first culture that is unique in the industry, winning accolades and awards for both our positive work environment and performance excellence. Today, there are more than 35,000 people who are part of the VXI family in 42 locations in North America, Asia, Europe and the Caribbean.