Job Description

POSITION: CISCO NETWORK ENGINEER

Reports to: Network Manager

Term: Permanent

Location: Los Angeles, California

ABOUT THE JOB

The Cisco Network Engineer will be responsible for maintaining and administering computer networks, hardware, software, and other related systems, performing disaster recovery operations, protecting data, software, and hardware from attacks, and replacing faulty network hardware components when necessary. The engineer will be working closely with users of our network in order to identify potential issues and resolve existing problems.

To be a successful candidate, you will need to have a strong understanding of network infrastructure and network hardware. You will also need to be able to implement, administer, and troubleshoot network devices, including WAPs, firewalls, routers, switches, and controllers. A deep knowledge of application transport and network infrastructure protocols is highly desired.

VXI Global Solutions is a leading provider of business process and information technology outsourcing offering comprehensive services to its clients. VXI specializes in call center and BPO services, software development, quality assurance testing, and infrastructure outsourcing.

QUALIFICATIONS

• At least 5 years of hands-on experience supporting large enterprise Cisco networks with design and administration
• Experience should include Cisco 3xxx/4xxx/ASR/ISR routers, Nexus 4K/7K, 45xx/38xx/93xx switches, ASA firewalls, IPS.
• Degree or certifications in related field a plus (CCNP, CCISP, CCIE, etc).
• Strong understanding of network concepts and routing protocols (EIGRP, BGP, OSPF), MPLS, VPLS, VoIP, QoS/CoS, S2S VPN, and security/compliance.

ESSENTIAL JOB FUNCTIONS

• Excellent written and communication skills for a technical and non-technical audience.
• Late night work for network changes on a regular basis.
• Work with global engineering and desktop teams to support the enterprise.
• Utilize ticketing systems to complete work and follow proper change management procedures.
• Design, installation, management, security, and documentation of multi-site Cisco networks.
• Determination and recommendation of hardware and software requirements to support the enterprise.
• Troubleshooting and resolution of hardware and software issues associated with LAN/WAN networks and servers.
• Effective use of monitoring applications and equipment, from Cisco based core switches to power management and backup systems.
• Participation, including assuming the role of overall IT point of contact with clients on conference calls and face-to-face meetings.
• Act as escalation point with occasional 24/7 on-call support for major outages and client support
• Ensure all members of team are in line with proper escalation procedures as well as coordination with engineering teams at headquarters
• Medium physical work required at times, exertion of up to 40 pounds
• Minimal travel up to 10%. Support the production and back-office

Company Description

We provide essential customer service for our clients throughout the COVID-19 crisis With over 30,000 people across 42 locations worldwide, VXI Global Solutions is one of the fastest growing, privately held business services organizations in the United States. Today, our client partners rely on our complete range of customer management contact center and technology solutions to retain and grow their customer base while maintaining the highest level of quality and operational excellence.