Job Description

NOW HIRING WORK AT HOME CUSTOMER SUPPORT REPRESENTATIVES- BILINGUAL SPANISH

(Temp Role, Project: 10-month assignment)

VXI GLOBAL SOLUTIONS, LLC is a leading B2B provider of business process and information technology offering comprehensive services to our clients who are all Fortune 500. We specialize in sales and services, software development, quality assurance testing, and infrastructure outsourcing. VXI employs 23,000 people world-wide. We have dynamic customer interaction center that’s looking for a game changer like you!

WHAT YOUR DAYS WILL LOOK LIKE:

Assist with inbound calls from customers looking to follow up with their benefits. Typical calls include communication of account balance, date of deposit, previous transactions, and issuing of replacement debit card.

GENERAL DUTIES & RESPONSIBILITIES

• Provides customer support by phone, consumers. Serves as primary contact for inbound customer issues.
• Processes a high volume of consumer inquiries and services and resolves a targeted percentage of those inquiries.
• Troubleshoots customer problems, identifies root cause of problem and uses tool and resources appropriately to determine how to resolve customer problems.
• When unable to resolve problems in a reasonable amount of time, will escalate to appropriate resource.
• Tracks and documents inbound support requests and ensures proper notation of customer problems or issues.
• Meets standards of job, such as quality standards, adherence to schedule and average handle time.

REQUIREMENTS

• High School Diploma or GED
• Dedicated work space with no background noise or distractions.
• High speed internet 10 mbps download 3 upload
• Ability to pass a background check.
• Open Availability
• Full Time 40 hours per week

Company Description

We provide essential customer service for our clients throughout the COVID-19 crisis With over 30,000 people across 42 locations worldwide, VXI Global Solutions is one of the fastest growing, privately held business services organizations in the United States. Today, our client partners rely on our complete range of customer management contact center and technology solutions to retain and grow their customer base while maintaining the highest level of quality and operational excellence.