Job Description

VXIT is a fast paced and quickly growing Managed Service Provider located in West Palm Beach, providing IT support for our small and medium business clients across the country in all industries.

The vCIO will report directly to the Director of Service Delivery. Their main focus is establishing and maintaining Client business level strategic relationships, then utilizing and building on these relationships to better understand Clients’ business goal and objectives. The vCIO is responsible for establishing technology budgeting and strategic roadmaps for Clients that both reduce business risk and facilitate technology improvements across the business.

PRINCIPAL DUTIES

• Perform regular onsite or remote Strategic Business Reviews (SBRs) with key Client stakeholders.
• Maintain frequent remote unique touches with Clients
• Maintain, plan and develop a strategic roadmap profile for each Client
• Complete vCIO alignment reviews, based on Technology Alignment Reviews
• Maintain clear and precise business and alignment objectives for each Client
• Maintain Clients’ technology budgets
• Contribute to the maintenance of the VXIT Standards Library
• Actively participate in the Standards and Alignment Committee
• Design and present technology proposals (in coordination with Design Desk)
• Provide professional services with a backlog of project work
• Review project results for success criteria outcomes, budget, timelines, and client experience
• Maintain strong Client relationships
• Keep abreast of the development of relevant IT and telecommunication systems, hardware and software applications within the industry.
• Conduct thorough checking and self-checking of information and documentation
• Maintain Strategic Business Review files and keep related documentation in order
• Assist in the training, mentoring and development of staff
• Perform general office duties as required
• Liaise with, manage, and advise Clients, other consultants, and contractors and attending meetings as required
• Perform other appropriate duties and responsibilities as assigned
• Adopt continuous learning and improvement processes in all aspects of the position
• Implement, participate, and promote Company Policies and Procedures
• Maintain a close coordination and working relationship with the Alignment Team
• Bridging the gap between the client/business and the Alignment Team and Service Org

KEY PERFORMANCE INDICATORS (KPI’s)

Targets/thresholds to be determined by Director of Service Delivery

• of client unique touches

• of SBRs with clients completed

• of Clients without a complete SBR within set time threshold

• of Client without a 1-3 year Budget/Roadmap

• Non-recurring revenue (NRR) generated as % of Monthly Recurring Revenue (MRR)

• of clients managed

• Total MRR dollars managed

• of referrals received

KEY SKILLS & EXPERIENCE REQUIRED

• Strong all-round knowledge of IT and telecommunications infrastructure, hardware and software applications
• Qualifications in Business development/Computer Science/Information Technology or equivalent
• Demonstrated experience and knowledge of network and workstation operating systems, and Microsoft Windows operating system
• Demonstrated experience with web and internet technologies
• Solve business problems with technology solutions as a competitive advantage
• Basic understanding of business concepts and challenges

APTITUDE & INTERPERSONAL SKILLS

• Strong communication (written and verbal) and interpersonal skills
• High level organizational, project management, coordination and prioritization skills
• Strong problem-solving skills and self-learning
• Show initiative when undertaking tasks
• Able to work well both within a team environment and autonomously
• Good task management and multi-tasking skills
• High degree of confidentiality
• High degree of punctuality
• Ability to take, interpret and follow instructions
• Client service orientation
• Ability to work with staff at all levels of the Company
• Committed towards undertaking duties efficiently with a strong attention to detail
• Professional personal presentation
• Awareness of and ability to work in accordance with Company Policies and Procedures