Benefits/Perks

Flexible Scheduling

Ski Pass Program

Concierge Commissions

401(K) Plan with 100% Employer Match (up to 5%)

Paid Sick Time

Onsite Parking

Job Summary We are seeking a positive, friendly Front Desk Agent to provide exceptional service to Vail Spa Condominium's Owners & Guests for the winter season. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.

Responsibilities:

Meet, greet and interact with guests, owners and coworkers in a friendly and professional manner

Assist guests and owners with check-in/check out

Provide guest and owner assistance such as giving directions, sending and receiving packages, luggage assistance

Respond to guest requests/complaints in a professional, prompt, courteous manner

Receive reservation calls and provide accurate property/area information

Respond and assist in emergency situations

Provide concierge services

Maintain clean and organized work spaces and lobby areas

Complete various administrative tasks such as billing and scheduling

Assist housekeeping and maintenance departments as needed, including pre-arrival condo inspections

Communicate efficiently and professionally via email and phone

Qualifications:

Friendly and outgoing personality

Familiarity with hospitality industry standards

Outstanding communication and customer service skills

Proficient in English; knowledge of other languages is a plus

Computer literacy

Able to resolve issues with a customer-focused orientation

Able to lift 50 pounds