Benefits:
401(k)
401(k) matching
Dental insurance
Paid time off
Tuition assistance
Vision insurance
Valaurum - about us
Valaurum sells the smallest verifiable unit of gold available on the world market, the Aurum®. We use cutting-edge technology to bring precious metal ownership into the twenty-first century, with leading security features and the denominations needed for everyday transactions. Our mission is to democratize precious metal ownership by providing an affordable, beautiful, secure standard for gold. Valaurum creates legal tender currency, collectibles, and commemorative documents with intrinsic value. Valaurum, Inc. has a world-wide exclusive license for this innovative proprietary technology, which is protected by US and international patents.
Position summary
Valaurum is growing rapidly, and we are looking to hire a Customer Success Manager. Our ideal candidate will help existing customers navigate our product development, order process, and delivery timelines. They will also identify opportunities for upselling or cross-selling and provide suggestions for product improvements and revenue enhancement. This role will also work closely with the executive team to develop processes and strategy for expanding the sales team at Valaurum. This is a supervisory position that reports to the SVP of Marketing and Operations.
Responsibilities
Manage Account Representatives and other sales staff
Work closely with the SVP Marketing and Operations and President to determine strategy for managing high-level accounts
Provide customer support for Valaurum’s largest and highest-profile accounts
Assist in managing departmental workflow and ensuring that employees understand their responsibilities and assigned tasks
Participate in various trade association meetings and conventions.
Efficiently respond to, qualify, and educate inbound marketing leads and outbound generated leads
Engage with prospects and articulate the product in an effective manner
Lead efforts in building sustainable marketing and sales processes and procedures
Solicit and develop new accounts as assigned
Work closely with the Production Planner on prioritization of client orders
Work directly with marketing team to drive continuous improvement in lead quality conversion rates and pipeline generation
Work with leadership, marketing team, production team, and distribution partners to develop products for different markets
Ensure a proactive approach to learning, testing, and iterating
Act as an important feedback point for marketing, helping to develop the best performing materials, activities, and processes
Research prospective clients through various sources (ZoomInfo, LinkedIn, etc.)
Travel requirement of 5-15%
Requirements or equivalent experience
Experience with trade shows
Customer service experience
Experience with triaging and qualifying leads
Experience working with marketing and leadership teams to qualify and convert opportunities
Self-starter with the ability to succeed in a fast-paced and rapidly changing environment
Possess strong stakeholder management skills
Sufficient formal and/or informal training to provide the ability to read and write at a level consistent with the requirements of the position
Any combination of training and/or experience which demonstrates ability to perform the duties as described; a typical qualifying background would include experience working in an office environment
Knowledge of: English grammar, punctuation, and spelling; basic mathematics; standard types of office filing systems, proper telephone etiquette and techniques; standard office software applications; standard office equipment
Ability to: Accurately type and learn to efficiently use various software applications; perform basic research and report results; learn and follow standard office procedures; learn appropriate filing and recordkeeping systems; select appropriate written business formats
Detail-oriented and able to manage multiple projects and deliverables at a given time
Excellent written, verbal, and interpersonal communication skills
Can work both independently and collaboratively in a team environment
Preferred experience
Experience with precious metals or currency
Highly proficient with Excel, Word, Powerpoint, and Outlook
Experienced with project management software (Basecamp or similar)
Advanced problem solving and analytical skills
Proficiency with remote conferencing
Location
Hybrid
Portland, OR
Salary and benefits
$85,000-95,000 DOE
PTO and holiday pay
Stock options TBD
Health, dental, vision insurance
EEO statement
Valaurum is an equal opportunity employer and is committed to creating an inclusive environment for all employees. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status, or any other personal characteristic protected by law.
Flexible work from home options available.