Valet Attendant-TWELVE® Hotels & Residences – Atlanta, GA

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Blue Sky Hospitality Solutions

Valet Attendant-TWELVE® Hotels & Residences – Atlanta, GA

Atlanta, GA
Full Time
Paid
  • Responsibilities

    Position Summary

    The Valet Attendant is responsible for delivering exceptional guest service by safely parking and retrieving guest vehicles in a prompt, courteous, and professional manner. As one of the first and last points of contact, this role plays a critical part in creating a positive and memorable guest experience that reflects the elevated standards of TWELVE® Hotels & Residences.

    Key Responsibilities

    • Greet all guests warmly upon arrival and departure, providing a welcoming and professional first impression
    • Safely park and retrieve guest vehicles in a timely and efficient manner
    • Assist guests with luggage, directions, and general inquiries about the property and local area
    • Maintain accurate records of vehicle keys and ensure proper key control procedures
    • Inspect vehicles for any pre-existing damage and report findings according to company procedures
    • Ensure valet area is clean, organized, and free of safety hazards
    • Adhere to all traffic laws, safety guidelines, and company policies when operating guest vehicles
    • Communicate effectively with Front Desk and Concierge teams to ensure seamless guest service
    • Handle guest concerns or complaints professionally and escalate when necessary
    • Support additional front-of-house duties as assigned

    Qualifications & Requirements

    • High school diploma or equivalent preferred
    • Previous valet, hospitality, or customer service experience is a plus
    • Valid driver's license with a clean driving record
    • Ability to drive manual and automatic transmission vehicles
    • Strong customer service and communication skills
    • Ability to work in a fast-paced environment while maintaining attention to detail
    • Must be able to stand, walk, run, and lift up to 50 lbs for extended periods
    • Flexible schedule, including evenings, weekends, and holidays

    Core Competencies

    • Guest-first mindset with a strong focus on service excellence
    • Professional appearance and demeanor
    • Reliability and punctuality
    • Ability to work independently and as part of a team
    • Problem-solving and conflict resolution skills

    Work Environment

    This position requires working outdoors in various weather conditions and maintaining a high level of energy and professionalism throughout the shift.