Job Description
VALHALLA VITALITY is a concierge and telemedicine holistic wellness center dedicated to giving patients convenient access to health-promoting therapies that improve well-being. The team at Valhalla Vitality approaches medicine from a holistic point of view using science and technology. The wellness center provides intravenous (IV) therapy to improve nutritional health, peptide therapy for fat loss and anti-aging, and testosterone replacement therapy to restore hormone balance. We are seeking an energetic CUSTOMER SERVICE SPECIALIST to join our growing team. A commitment to providing exceptional customer service is the key element to being successful in this role.
RESPONSIBILITIES
- Receive all incoming calls from potential patients and referral sources
- Answer high volume of incoming calls and messages over multi-platforms
- Maintain client and employee privacy in accordance with HIPAA regulations
- Provide customer service and apply problem solving skills to client complaints and provide follow up to ensure satisfaction
- Educate clients on managed care
- Develop and maintain adequate knowledge of the evolving services
QUALIFICATIONS
- Effectively multitask and problem solve
- Prior work experience in customer service, data entry and/or processing
- Great communication and interpersonal skills
- Strong customer service background
- Comparable Client facing experience (preferred)
- THIS IS AN ONSITE ROLE (NOT REMOTE)
BENEFITS:
- Compensation shall be commensurate with job duties and relevant work experience
- Will be opportunity for merit bonus and room for growth
- Health Insurance
- Dental Insurance
- 401k
- PTO and Paid Holidays
Company Description
Valhalla Vitality is dedicated to providing convenient access to wellness tools for anyone looking to optimize their health.