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At Mitsubishi Electric Automation, Inc. (MEAU), we've built a tradition of technological leadership and innovation. Join our team of smart, dedicated, technical experts as a FIELD SERVICE ENGINEER II, supporting the Midwest Region. In this role, you’ll provide superior on-site product and application support to help our customers increase their machine UPTIME. Additionally, you will be provided with a company vehicle as well as company sponsored cell phone and laptop.
Position Duties and Responsibilities:
Provide technical service and support to our customers, including: MTBs, dealers, and end-users, via:
Diagnose equipment breakdowns where knowledge of machinery and other automated systems is used to maintain customer UPTIME
Install components and solutions offered by Mitsubishi Electric Factory Automation where knowledge of programming, calibrating, tuning, rebuilding and maintaining customer’s equipment in the field is being utilized
Support the in-house systems for diagnostics such as simulators, programming systems, tools, etc.
Present and sell customers our value added services (VAS) to help accomplish their UPTIME goals; CloudCNC, extended warranties, optional functions, machine tuning, control upgrades, training, etc.
Promote the sales of spare parts to customers which would further assist in their machine UPTIME
Determine, order, and replace parts as necessary while maintaining the consignment inventory account by following up on the defective and unused parts returns
Enter all technical claims, service activity, follow ups, and other customer related inquiries into SAP, while maintaining data integrity
Support the business operations, including:
Follow up on performed service calls and open technical support claims using established database via company phone and e-mail systems
Cooperate with and take instruction/support advice from Senior Engineers
Travel Requirements
Required Skills
Beneficial Education, Skills and Experience
To attract and retain enthusiastic and dedicated professionals, we offer a competitive compensation and benefits package, including 401K matching. We also offer benefits that can’t be measured in monetary value. For example, At MEAU you’ll work in a team-oriented environment with people who enjoy coming to work every day. You’ll be able to create a clear career development path through our in-house learning and development program. You’ll have the opportunity to give back to your community in company-supported charitable events. And, have the confidence that comes with working for an industry leader that’s growing year over year and is an affiliate of Mitsubishi Electric Corporation, a $40 billion company.
Do you share our passion for innovation, commitment to excellence and enjoy building strong, respectful customer relationships but don’t feel this opportunity is right for you? Sign up for our job alerts! You’ll be notified of new positions as they become available and choose the best fit for your background.
Required Experience
Beneficial Education, Skills and Experience
To attract and retain enthusiastic and dedicated professionals, we offer a competitive compensation and benefits package, including 401K matching. We also offer benefits that can’t be measured in monetary value. For example, At MEAU you’ll work in a team-oriented environment with people who enjoy coming to work every day. You’ll be able to create a clear career development path through our in-house learning and development program. You’ll have the opportunity to give back to your community in company-supported charitable events. And, have the confidence that comes with working for an industry leader that’s growing year over year and is an affiliate of Mitsubishi Electric Corporation, a $40 billion company.
Do you share our passion for innovation, commitment to excellence and enjoy building strong, respectful customer relationships but don’t feel this opportunity is right for you? Sign up for our job alerts! You’ll be notified of new positions as they become available and choose the best fit for your background.