Job Description

VAN EERDEN is a fourth generation, family-owned foodservice distributor celebrating 100 years of Delivering a Great Customer Experience! We believe nothing brings food and families together like sharing a meal. By serving our customers and employees, we allow others to do what the VE family values as an important family tradition – share a meal with friends and family. Rooted in quality and service, we strive to deliver Fresh Ideas, Fresh Products, and Fresh Solutions to our customers each and every day.

We are more than a food company - we are a family company treating our team like family and a customer company focusing on GREAT PEOPLE, DELIVERING A GREAT CUSTOMER EXPERIENCE!

As a Customer Service Representative you can expect that your primary responsibilities would be:

• Contact multi-unit accounts for orders via phone and email.  Communicate promotional items, substitutions, out of stocks, etc.
• Sales Representative route coverage and assistance, facilitation and/or execution of sales route needs.  Maintain consistent sales associate practices and relationships.  
• Enter account orders directly.  Enter credit requests.  Understand the credit process and credit memo policy.
• Coordinate with Warehouse employees and Sales Representatives to deliver samples to customers.  Assist in the facilitation of samples/cuttings for new/existing growth opportunities.

IN ORDER TO QUALIFY AS A CANDIDATE FOR THIS POSITION, YOU’LL NEED:

• The ability to handle stressful situations in a fast-paced environment.
• The ability to work weekends and holidays as required.
• Proficiency in Microsoft Outlook, Word, Excel, able to learn and use various forms of technology and software.
• Good problem-solving skills
• Excellent interpersonal and written communication skills
• A minimum of two years previous customer service experience.

The schedule for this role is SUNDAY THROUGH THURSDAY, 8 am - 5 pm.

This Position pays $16 to $17 per hour.

Van Eerden offers employee benefits including Health, Dental and Vision insurance, Health Savings Accounts, Flexible Spending Accounts, tuition reimbursement, paid family leave, paid vacations and holidays, and a 401k plan with a 50% Company Match.

If you are an ambitious and dedicated individual who has a passion for the food business and providing a great customer experience, we’d love to have you join our team!

Van Eerden is a proud veteran and military-friendly employer.

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