Vanco provides businesses, nonprofits, and education organizations a complete range of payment solutions and administrative software. Our solutions make payment processing simple and ease administrative burdens for faith-based groups, nonprofits, and schools.

We have a spot for a Client Service Representative in our Client Success department who has at least one year of experience in delighting clients. We need someone who emphasizes excellent communication and the ability to efficiently assist new and current clients.

Our company is growing rapidly and this position is essential as it helps us keep our clients happy and using our product. While an affinity for technology is helpful, soft skills are highlighted in this role. In such a busy world, our clients need someone who can connect with them, unearth their needs and offer solutions.

Our Client Success team is collaborative, dedicated and always looking to serve. Peers are available to connect regularly. You’ll have check-ins with your supervisor to discuss needs and goals. We are looking for someone who will value this culture and fit right in.

We are willing to consider customer-service oriented people coming from different industries, so go ahead and apply and let’s talk.

What you’ll be doing:

Learn software, processes and systems (helpdesk and Office 365). Promptly assist any client issue over email or phone.

Assist with business goals for retention and revenue. Develop client’s knowledge and use of software.

Overall, you will be a calm, reassuring expert for our clients. They will know you as a resource for day-to-day solutions and empowerment as they use the software. You’ll get to represent the company by consistently being friendly, helpful and proactive.

There will be opportunities to be persuade clients to adjust processes and do things differently to optimize their experience. You will assist with general training and introduction of new features as they are released. You’ll get to use client feedback to recommend enhancement to internal features and processes.

Who you are:

You have your high school diploma, preferably a 2 or 4-year college degree

You have familiarity with Microsoft Office Suite

You communicate effectively and efficiently in both written and verbal forms

You adapt and are flexible when priorities shift or changes occur

You have a strong ability to delve into, diagnose and solve issues

You can build and maintain relationships with many types of people

You demonstrate diplomatic communication and listen well

Details don’t phase you and you have proficient data entry skills

You self-manage and meet established goals and deadlines

You learn quickly and have an affinity for technology

You can master and train others on systems, products and processes

You feel confident managing multiple projects and deadlines

You manage time well and are reliable

What we offer:

100% Employer Paid Health Insurance Base Plan; employee only

Dental, Vision, Life and Accident Insurance

Paid Holidays and 4 weeks PTO

401(k) Plan with employer match

Small collaborative teams where you can impact both outcome and culture

Learning opportunities provided by LinkedIn Learning

Opportunities to develop technical skills

Volunteer opportunities organized by the company

Join a rapidly growing company that promotes internally

Vanco is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.