Do you enjoy connecting people with solutions? Are you looking for a job where you get to be the expert solution-giver to a client base you feel great about?
We have a spot on our Client Service team, where you’ll be a key player in the customer journey providing support post-purchase to ensure their experience is consistently positive. In such a busy world, our clients need someone who can connect with them, unearth their needs and offer solutions.
Our team is collaborative, dedicated and always looking to serve. Peers are available to answer questions and you’ll connect regularly with your supervisor to discuss your goals.
We want to talk to customer-service oriented people in industries other than technology, so go ahead and apply!
What you’ll be doing:
Learn our software, processes and systems to expertly assist any client over email or phone
Partner with clients to effectively resolve issues
Answer how-to questions and help customers navigate a variety of features within the products
Diagnose software issues and engage with second level support using established processes
Communicate thoughtful, customized solutions to help clients move forward and grow their programs
Take opportunities to suggest best practices for an optimized client experience
Complete new client training and assist with introduction of new features as they are released
Pass along with client feedback to recommend enhancement to internal features and processes
Who you are:
You have your high school diploma, preferably a 2 or 4-year college degree
You have at least 1 year of experience delighting clients with service or support
You have familiarity with Microsoft Office Suite
You adapt quickly to changing priorities and customer needs
You find creative problem-solving fulfilling and challenging
You thrive in a collaborative environment, building and maintaining relationships
You have a clear, professional and informative communication style
You aren’t phased by details and you have proficient data entry skills
You learn quickly and have an affinity for technology
You demonstrate reliability and manage projects and deadlines well
What we offer:
100% Employer Paid Health Insurance Base Plan, Dental, Vision, Life and ADD Insurance
Paid Holidays and 4 weeks PTO
401(k) Plan with employer match
Small collaborative teams where you can impact both outcome and culture
Learning opportunities provided by LinkedIn Learning
Opportunities to develop technical skills
Volunteer opportunities organized by the company
Join a rapidly growing company that promotes internally
Vanco is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.