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Client Service Representative

Vanco

Client Service Representative

Minneapolis, MN +1 location
Full Time
Paid
  • Responsibilities

    Position: Client Service Representative

    Department: Client Success, Customer Service

    Type: Full time, On-site

    Location: Bloomington, MN

    Experience Needed: 1 years customer service experience

    Benefits: Employee Healthcare Benefits, Life and AD&D Insurance, Paid Holidays, Paid Time Off, 401(k) Plan

    Who we are: At Vanco, we offer administration and payment solutions to the K12 market as well as arts education and community organizations. We are excited to delivering streamlined access and support through web-based solutions designed to address our industry’s unique needs. These values guide our relationships with clients, partners and each other, every day:

    Act with integrity

    Maintain transparency

    Focus on who we serve

    Create a positive workplace

    We have a spot for a Client Service Representative in our Client Success department who has at least one year of experience in delighting clients with effective and prompt assistance. We need someone who emphasizes excellent communication and the ability to efficiently assist new and current clients.

    Our company is growing rapidly and this position is essential as it helps us keep our clients happy and using our product. While an affinity for technology is helpful, soft skills are highlighted in this role. In such a busy world, our clients need someone who can connect with them, unearth their needs and offer solutions.

    Our Client Success team is collaborative, dedicated and always looking to serve. Peers are available to connect regularly. You’ll have check-ins with your supervisor to discuss needs and goals. We are looking for someone who will value this culture and fit right in.

    What you’ll be doing:

    Short-Term: Learn software, processes and systems (helpdesk and Office 365). Promptly assist any client issue over email or phone.

    Long-Term: Assist with business goals for retention and revenue. Develop client’s knowledge and use of software.

    Overall, you will be a calm, reassuring expert for our clients. They will know you as a resource for day-to-day solutions and empowerment as they use the software. You’ll get to represent the company by consistently being friendly, helpful and proactive.

    There will be opportunities to be persuade clients to adjust processes and do things differently to optimize their experience. You will assist with general training and introduction of new features as they are released. You’ll get to use client feedback to recommend enhancement to internal features and processes.

    Who you are:

    You have your high school diploma, preferably a 2 or 4-year college degree

    You communicate effectively and efficiently in both written and verbal forms

    You adapt and are flexible when priorities shift or changes occur

    You have a strong ability to delve into, diagnose and solve issues

    You can build and maintain relationships with many types of people

    You demonstrate diplomatic communication and listen well

    Details don’t phase you and you have proficient data entry skills

    You self-manage and meet established goals and deadlines

    You learn quickly and have an affinity for technology

    You can master and train others on systems, products and processes

    You feel confident managing multiple projects and deadlines

    You manage time well and are reliable

    It’s a bonus if you have familiarity with the Microsoft Office suite.

    What we offer:

    Opportunities to develop technical and leadership skills

    Competitive benefits and pay

    Small collaborative teams where you can impact both outcome and culture

    Ongoing professional development opportunities

    Volunteer opportunities organized by the company

    Join a rapidly growing company that promotes internally

    Vanco is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

    Special Note: This company utilizes pipeline listings in their hiring process. This means a single job posting can represent numerous openings, potentially hiring multiple candidates for a single listing.

  • Locations
    Minneapolis, MN • Bloomington, MN