ABOUT US:

Vantage Point BHM is a promotional events firm in Birmingham, AL. We put a spin on what is considered traditional. Creating meaningful relationships while elevating our clients' brands. Our team takes the time to assemble campaigns that speak to people while also bringing a young, vibrant, energetic environment to the marketing world. Vantage Point believes in having meaningful conversations and the power of human connection. While allowing our clients brand to connect the two, we're able to create direct meaningful relationships with customers on behalf of each of our clients. That is the #VPExperience!

SUMMARY:

The Events Assistant will perform customer interaction tasks to support an event sales team for new customer onboarding. Candidates with great interpersonal skills and enjoy working in a fast pace environment are encouraged to apply to this direct-hire role. The chosen applicant will be responsible for supporting the Sales Manager with customer correspondence, account reviews, team training, and reporting. 

Salary range: $42000 - $48000 per year.

Responsibilities

• Listening to customer grievances resolving any potential concerns peacefully; referring them to the correct staff member if necessary.
• Responding to customer requests in a courteous and timely manner.
• Informing customers of service features.
• Initiates and participates in new business pitches with sales team on subject matter with experts.
• Effectively communicate and present the product solution and value proposition to customers.
• Continuously improving knowledge of corporate procedures.
• Engaging in dynamic customer service procedures, standards, and policies.
• Prioritize and organize the workflow and collaborate with all facets of the operation and administration of client accounts.
• Onboard new client accounts, which includes the collection of required documentation and client information.
• Providing consistent, concise, accurate internal and external communications.
• Exercise discretion by pricing and quoting client estimates to win new projects while maintaining standard profit margins.

Requirements

• Prior customer service experience preferred.
• High school diploma or equivalent.
• Able to accomplish a variety of tasks in an efficient, organized manner.
• Upbeat and outgoing personality.
• Detail-oriented with the ability to line up and organize workflow.
• Problem-solving and conflict resolution skills.
• Strong communicator and team player.