Job Description

We are looking for a detail-oriented individual to become part of our growing freight brokerage team in Memphis. Are you someone who likes supporting your teammates and helping customers? Do you like making a direct impact on the success of the organization? If this is you, come along for the ride as we grow this division of our business!

Position Summary

The account specialist is a liaison between vendors, drivers, and customers, both internal and external, and responsible for freight routing management. A primary responsibility of this position is balancing customer satisfaction and company processes and procedures. Manually enter shipments into transportation system, ensure data integrity for customer billing, assign load numbers, send and receive signed rate confirmations. Work closely with Client Managers in supporting customer transportation functions and efficient flow of activity across the team managing customer shipments/loads, setting appointments and tracking freight. Develop and foster customer relationships at multiple levels, be a customer champion. Ensure customers receive updates of shipment details and proactively communicate any delays. This is an onsite position.

Qualifications

The qualified candidate has/will:

• Minimum two years customer service experience required
• 1-2 years’ relevant experience preferred (high volume 3rd party logistics, truckload, or freight management department/company)
• Strong PC skills including MS Office (Word, Excel, Outlook), web-based and Windows based software and databases and the ability to learn and utilize transportation management software (TMS) a must
• Be quick on your feet, collaborative, and possess grit to overcome challenges and push forward
• Exceptional written, oral, and interpersonal skills, and the ability to communicate with all levels of the organization and customer tiers
• Excellent negotiation skills and attention to detail, results oriented and highly organized
• Manage difficult or emotional customer situations and respond promptly to customer needs
• Balance team and individual responsibilities, give and welcome feedback, contribute to building a positive team environment
• Identify and resolve problems in a timely manner, gather and analyze information skillfully, work well in group problem solving situations
• Adaptable, manage competing demands, change approach or method to best fit the situation
• Attendance/Punctuality - is consistently at work and on time, ensure work responsibilities are covered when absent
• Initiative - volunteer readily, ask for and offer help when needed

Additional Information

** Why Work With Us?**

• A safe and clean work environment
• Guaranteed first shift, Mon - Fri hours
• Training and opportunities for career enhancement within the company
• Employee discounts and paid holidays, vacation, and sick time
• Discounted homeowner’s, renters', pet, and car insurance
• Medical, dental, vision benefits (comprehensive coverage with low premiums)
• We offer a 401k match and provide life insurance at no cost to our employees!

** Work Environment/Physical Requirements**

This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, phones, photocopiers, filing cabinets, and smartphones. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to communicate (verbal/written), converse with, and exchange information with others. The employee is frequently required to remain in a stationary position for long periods of time; occasionally move between their workspace and office machinery. The person in this position must operate a computer and may operate other office machinery such as a copy machine, printer, calculator; and pull/retrieve/file documents in a filing cabinet. May need to position oneself to move between tight, high, or low spaces. Seeing abilities required by this job include detecting/identifying/recognizing/inspecting objects close to the employee, within a distance, peripherally, depth perception and the ability to adjust focus.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER

Applicants are considered for employment without regard to race, religion, creed, color, national origin, ancestry, medical condition (including genetic characteristics), mental and/or physical disability or handicap, marital status, sex, age, veteran status, citizenship status, sexual orientation, gender identity, political party preference, political belief, socioeconomic status, familial status, registered domestic partner status, military service, pregnancy, childbirth and related medical conditions and any other characteristic or activity protected by federal, state or local law.

All your information will be kept confidential according to EEO guidelines.