Job Description

VariQ has an exciting opportunity for a highly qualified EXECUTIVE COMPUTER SUPPORT TECHNICIAN to support the US HOUSE OF REPRESENTATIVES in WASHINGTON, DC.

ADDITIONAL INFORMATION:

• LOCATION: Capitol Hill, DC

• AVAILABLE: ASAP

• Troubleshoot PCs, MACs, mobile devices, printers, and multifunction devices on site with executive level customers.

• Maintain advanced knowledge working with various Windows, Mac OS, iOS, and Android operating systems software, as well as strong foundational knowledge of computer hardware and computer networking.

• Interact with executive-level customers and management in resolving technical issues.

• Provide consultative services to help customer plan their IT budget and procurements.

• Assists in the delivery of services as it relates to installation, configuration and troubleshooting of computer systems, printers and network connectivity. 

• Provision and deploy computers and mobile devices.

• Maintains a high degree of technical knowledge in order to act as a subject matter expert (SME) for solving user problems that require an advanced level of support.

• Work independently, proactively and within a team environment.  

• Self-management of time and customer prioritizations are crucial.

• Participate in strenuous activities and lift a minimum of 25 lbs.

Qualifications

• US CITIZENSHIP
• SECRET: ABILITY TO OBTAIN A PUBLIC TRUST CLEARANCE
• BE AVAILABLE M-F, FLEXIBLE SCHEDULE AND BE AVAILABLE TO RESPOND TO CELL PHONE/EMAILS AFTER HOURS AS NEEDED.
• ABILITY TO PROVIDE 3 PROFESSIONAL REFERENCES REQUIRED.
• 3 years minimum experience with Microsoft Windows and Office 
• Strong familiarity with Windows 10 & O365.
• 2 year minimum experience with MAC OS computer support.
• 3 years minimum experience supporting Mobile devices (iOS & Android).
• Strong familiarity with PC command prompts and associated network troubleshooting.
• 2 year minimum experience using remote access tools and strategies to support offsite customers.
• 2 year minimum experience supporting customers using remote connectivity (VPN).
• Must have excellent written and verbal communication skills and ability to provide executive level technical support.
• Ability to attain a Security Clearance (public trust).
• Certificate Requirements: CompTia Certifications (A+/Net+/Security+) preferred but not required. Related IT certifications preferred but not required.
• Related College degree preferred but not required.
• Must have the ability to transport laptop/work equipment to and from work and home in order to support remote work, if required.

Additional Information

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) with matching funds
• Short Term Disability
• Long Term Disability

VariQ is an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other protected class. We consider diversity and inclusiveness to be core to our culture, and central to our commitment to fostering an empowering and supportive workplace.