Position Description

The Varnish Lane Operation Coordinator position is one of the in-shop leadership roles. This individual leads the client experience, upholds Varnish Lane standards, and supervises shift operations.

AREAS OF RESPONSIBILITY

• Lead client experience from check-in to check out, ensuring Varnish Lane standards are met.
• Lead shop experience: assign clients to stylists, and uphold the operational rotation of the floor. Execute breaks and proper clocking in and out procedures.
• Supervises shop staff on any given shift assigned.
• Regularly check retail and back bar supplies. Inform manager when running low on inventory items. Will assist with stocking product tools and supplies. May support inventory needs as directed by the Shop Manager.
• Consistently maintains a polished wall and full inventory on the wall.
• Ensures that all company procedures, policies, and federal, state, and local regulations are followed.
• Implements problem-solving strategies and informs the manager of any serious issues; Also communicates with Regional Director and execs when needed.
• Immediately communicates any client-related complaints or issues.
• If licensed, may perform responsibilities as a stylist as necessary.
• Maintains awareness around promotions, marketing collateral, and visual merchandising.
• May assist Shop Manager with administrative tasks and reporting or any other duties as assigned.

POSITION COMPETENCIES

Customer focus

Is dedicated to meeting the expectations and requirements of internal and external customers; has a keen eye for spotting unhappy clients; establishes and maintains effective relationships with clients and employees and gains their trust and respect.

Integrity and Trust

Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidence; admits mistakes; doesn't misrepresent him/ herself for personal gain.

Drive for Results

Can be counted on to exceed goals successfully on your shift; is constantly and consistently one of the top performers; steadfastly pushes self and others for results.

Self-Knowledge

Knows personal strengths, weaknesses, opportunities, and limits; seeks feedback; gains insights from mistakes; is open to tough feedback; isn't defensive; is receptive to talking about shortcomings.

Educating

Provides the information people need to know how to do their jobs and feels good about being a member of the team and organization; provides individuals information so that they can make accurate decisions; is timely with information; coaches and provides feedback in positive and constructive ways.

Motivating Others

Creates a climate in which people want to do their best; can motivate many kinds of team members based on individual needs; makes each individual feel his/her work is important; is someone people like working for and with.

Know Your People

Is a good judge of talent after reasonable exposure, can articulate the strengths and limitations of people inside or outside the organization; can accurately project what people are likely to do across a variety of situations.

Time Management

Uses their time effectively and efficiently; values time; concentrates Thier efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities; possesses the ability to manage time independently and prioritize alone or in partnership with other leaders.

Patience

Is tolerant with people and processes; listens and checks before acting; tries to understand the whole situation before making judgments and acting; waits for others to catch up before acting; sensitive to the process and proper pacing; follows established process.

**Technical & Presentation Skills: **

Has the functional knowledge and skills to do the job at a high level of accomplishment. Is effective in a variety of formal and informal presentation settings.

Creativity:

Comes up with new and unique ways to help grow the business.

ESSENTIAL POSITION FUNCTIONS

• Uphold Varnish Lane client experience and nail quality standards
• Is comfortable delegating routine and essential tasks.
• Manage the books and rotation of the floor
• Support enforcing State Cosmetology State Board standards and local health department standards in the shop
• Maintain a safe environment for the team and customers
• Productive working in a fast-paced, noisy environment.

PHYSICAL DEMANDS

• Standing and walking for up to 8 hours
• Lifting up to 15 pounds
• Ability to use hands, wrists, and arms to do nails