Job Description

The Vehicle Reconditioning Arbitrator plays a critical role in maintaining fleet quality standards and ensuring consistent, fair decision-making related to vehicle damage assessments and reconditioning costs. In this field-based role, you will serve as the subject matter expert in resolving disputes between branches, customers, and third-party vendors while ensuring adherence to company policies and industry standards. You will conduct hands-on evaluations across multiple locations, driving consistency and operational excellence. Are you ready to take the wheel and drive success? Apply now!

YOUR ROLE AT SIXT

• You support the resolution of disputes related to vehicle damage assessments and reconditioning costs across multiple markets
• You manage arbitration cases by applying company policies and industry standards to ensure fair and consistent outcomes
• You liaise with rental branches, reconditioning facilities, and third-party vendors to resolve escalated and complex cases
• You maintain quality standards through scheduled and unannounced site visits, auditing reconditioning work and documentation practices
• You receive and evaluate damage claims, conducting in-person vehicle inspections to validate findings and determine outcomes
• You assist operations leadership by documenting site visit results and delivering clear, actionable recommendations

YOUR SKILLS MATTER

• Experience You have 5+ years of experience in automotive damage assessment, claims adjustment, or vehicle reconditioning
• Education You have a bachelor's degree or equivalent experience and are authorized to work in the United States without sponsorship
• Technical Proficiency You are proficient in computer navigation, including Microsoft Office Applications
• Soft Skills You demonstrate strong organizational skills, can multi-task effectively, and excel in professional communication
• Commitment to Excellence You are success-oriented and willing to take on multiple tasks
• Travel You are flexible and willing to travel domestically up to 65%

WHAT WE OFFER

• Comprehensive Health Insurance Access healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, pet insurance, and a 401k retirement plan
• Paid Time Off & Sick Enjoy PTO, sick leave, floating paid holidays and a healthy work-life balance
• Bonus Plan Take advantage of competitive performance-based incentives
• Exclusive Employee Rentals Leverage special rental discounts exclusive to employees, offering great savings for you, friends, and family
• Self-Motivation & Reliability You work autonomously, take full ownership of your projects, and consistently deliver results with a proactive, dependable mindset
• Additional Perks Experience the advantages of working in a dynamic work environment and ample opportunities for professional advancement

Additional Information

About us:

We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!