Benefits/Perks

Competitive Compensation

Career Growth Opportunities

Job Summary

Our company is looking for an experienced and enthusiastic Customer Service Representative to join our team. The ideal candidate will have a background in customer service, and/or technology. The successful candidate will be responsible for taking customer inquiries, solving problems, and recommending our products to potential customers. The Customer Service Representative will also be responsible for assisting our customers with any technical issues they might have with their products and/or services we offer.

Responsibilities

Identify the reason for the customer’s inquiry, collect relevant information and provide solutions

Refer to premade scripts for a variety of topics

Use best practices in customer service techniques to develop rapport and build relationships with customers

Meet personal and team quotas

Attend trainings to maintain up-to-date skills and knowledge

Qualifications

High school diploma/GED

Previous experience as a Customer Service Representative or in a similar role is preferred

Comfortable using technology

Excellent phone and verbal communication skills

Understanding of active listening techniques

Ability to work well under pressure

Highly organized with the ability to prioritize projects and manage time effectively