Job Description

SUMMARY OF RESPONSIBILITIES:

Provide general customer service and support to sales people and customers.

ESSENTIAL FUNCTIONS:

• · Answer phones in customer service department. Enter orders into database. Orders may be received via phone, fax, or email.
• · Process orders and fulfill customer needs to ensure customer satisfaction.
• · Be the main point of contact between customers and field staff, accounting and shipping. Answer customer inquiries regarding order, shipment, or return status. Track back-order status and inform customers of expected arrival date.
• · Help salespeople with quotes and other support.
• · Develop and implement procedures, files, records, and follow-up systems to ensure administrative processes are managed in a well-organized and timely manner.
• · Use computers and other standard business machines and equipment.
• · Support company goals and objectives, policies and procedures, Good Manufacturing Practices, performance management programs, and FDA regulations
• · Actively and proactively support implementation of Affirmative Action and EEO goals.

QUALIFICATIONS:

• · BA/BS in Business preferable but not required, or equivalent combination of education and experience.
• · Background in high tech medical device market.

ESSENTIAL SKILLS AND ABILITIES:

• · Ability to work independently, using good judgment, initiative and analytical abilities, to accomplish short and long-range projects, anticipate likely needs, and recommend actions with minimal direction.
• · Ability to work as a team member and ability to be very flexible, adaptable, and to work under pressure.
• · Must be a friendly, helpful person who enjoys contact with employees and external contacts at all levels; must have the ability to engage people in conversations; and good listening skills.
• · Self-motivated and self-directed; conscientious approach to work assignments; enjoys the challenges of multitasking and working at a fast pace while staying flexible to shift tasks frequently.
• · Excellent interpersonal and negotiating skills; ability to adapt to changing work priorities; and ability to maintain good working relationships while dealing appropriately with sensitive and confidential matters and with a wide variety of personal and telephone contacts.
• · Requires above average reading, verbal, and written communications skills; proficiency in business English and grammar; good arithmetic skills and attention to detail to maintain records and process reports.
• · Conscientious in matters of personal work organization, assistance to managers in organizational processes, detailed record-keeping, and follow up.
• · Must be able to multi-task, remain calm, and adapt to the ever-changing requirements of a dynamic company.
• · Proficiency with PC-based office computers, including familiarity with Microsoft Word, Excel, PowerPoint, and Outlook required. A background using an ERP system preferred.
• · Regular and punctual attendance and dependability in meeting commitments and deadlines are essential functions of this position.
• · Hours are regular business hours but must be available and willing to work flexible schedules, as needed.