Job Description

As the Senior Client Relations Specialist, your primary duty is to provide administrative support to the development teams. Candidates must possess strong communication and problem-solving skills, be quick learners, detail-oriented, very customer service driven and able to get along with an array of clients in different industries and with varying personality types. Knowledge of the PEO model is a plus. KEY RESPONSIBILITIES:

• Responsible for acting as a liaison between client and internal operations to ensure a positive working relationship with assigned book of clients
• Run point on following client retention processes to retain at risk relationships
• Act as overflow for the implementation team, onboarding new clients, including working with the client, company and agent to gather company detail, set-up of the company and employee detail in our payroll software, facilitate binding of workers' compensation policy and assist with ensuring a smooth and accurate processing of initial payroll
• Dashboard creation and user set-up of our client facing web-based payroll, check printing and custom reporting software
• Update and/or create Vensure Team Contact cards
• Work proactively to facilitate solutions as challenges present themselves
• Maintain open communication regarding clients with the necessary internal teams
• Assist in the tracking and completion of team projects and initiatives
• Review weekly reports to assist with client retention efforts
• Review monthly reports to analyze trends
• Track client repricing requests to ensure timely responses
• Test software updates to ensure functionality
• Analyze data and review procedures and policies to determine answers to clients' questions
• File and maintain client records
• Coordinate the resolution of client issues
• Perform administrative support tasks, as needed, by the Client Relations team
• Process and prepare memos, correspondence, or other documents
• Schedule appointments and maintain and update appointment calendars
• Assist with the planning and execution of special meetings, events and conferences
• Act as support for Client Relations department when team members are traveling

DESIRED KNOWLEDGE, SKILLS AND ABILITIES:

• Excellent oral and written communication
• Proficient in Microsoft Office software
• Strong organizational skills
• Ability to work in a team environment
• Exceptional attention to detail
• A self-starter with a proactive approach

QUALIFICATIONS:

• 3+ Years of Experience.
• High School Diploma or Equivalent, required
• Experience in payroll and payroll tax, as well as general business knowledge, preferred

Company Description

Founded in 2004, Vensure Employer Services is a rapidly growing company, providing professional human resource services to small and mid-market businesses across the country. The company processes more than $4.7 billion in payroll and supports more than 250,000 worksite employees. With services including payroll, medical and voluntary benefits, workers’ compensation, risk management, and HR administration, Vensure companies support a broad spectrum of industries.