ABOUT US

Founded in 2004, VENSURE EMPLOYER SERVICES provides PEO solutions and human resource outsourcing to small and mid-market businesses across the country. Through its subsidiaries, including VensureHR, the company processes more than $9 billion in payroll and supporting more than 300,000 worksite employees. With services including payroll, medical and voluntary benefits, workers’ compensation, risk management, and HR administration, Vensure companies support a broad spectrum of industries, allowing small business owners to cost-effectively manage HR functions and turn their attention to growth and profitability initiatives 

We offer a comprehensive benefits package including medical, dental, vision, 401k w/match, PTO, paid holidays, and more! 

POSITION SUMMARY

Under limited supervision, with independent judgment and decision-making the EMPLOYEE EXPERIENCE SPECIALIST is responsible for working closely with employees and managers on Human Resource (HR) related matters. Proactively consult and regularly follow-up with managers to develop, implement and monitor HR related deliverables. Identify legal requirements affecting HR functions and ensure policies, procedures and actions are in compliance.

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Partner with management at all levels to improve work relationships, build morale and increase productivity and retention.
• Identify legal and regulatory compliance concerns related to employee relations and partner with managers to conduct employee coaching, counseling, reduction in force decisions, termination analysis
• Manage and resolve complex employee relations issues and conduct effective, thorough, and objective investigations.
• Escalate complex issues and follow through to resolution, ensuring appropriate communication to all involved parties.
• Respond to employee inquiries and provide guidance to employees on HR policies, procedures, laws, and standards in a timely and professional manner.
• Monitor and respond to HR inbox within the required response time.
• Process new hire paperwork, transfers/promotions and terminations and update PRISM accordingly.
• Process and review background checks in accordance with company standards.
• Prepare job descriptions and department career paths.
• Performing job evaluations and job analyses.
• Conduct and analyze compensation surveys.
• Process performance reviews, salary increases and disciplinary actions in a timely manner and within approval authorization.
• Process leaves of absence in accordance with company policy and in compliance with FMLA, ADA and applicable federal, state and local laws.
• Assist with developing, implementing, supporting, and reviewing HR department initiatives, policies, procedures, and systems.
• Properly and timely document all employee related interactions.
• Conduct exit interviews.
• Review positions to determine FLSA compliance and conduct FLSA audits.
• May assist with processing UI and Workers Comp claims.
• Attend webinars, seminars and other trainings to stay up to date on laws and best practices.
• Projects and other duties as assigned by supervisor.
• Other duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES 

• Demonstrated knowledge and experience in Human Resources best practices with emphasis on employee relations as well as related federal, state and local laws and regulations required. Understanding of multi-state employment laws preferred.
• Working knowledge of multiple human resource disciplines, including, employee relations, organizational diagnosis, performance management, recruitment, compensation and benefits.
• Strong verbal and written communication skills and interpersonal effectiveness at all levels in the organization and across cultures.
• Adheres to KPIs and SOPs according to guidelines established
• Ability to apply change management initiatives to assist in business transformation.
• Must use logic and reasoning to make immediate decisions under pressure or tight deadlines.
• Ability to make proper judgment calls when presented by a situation/problem.
• Strong sense of business ethics including the ability to handle confidential information appropriately.
• Able to effectively manage multiple projects and attend to daily HR matters while maintaining focus and follow through on issues until resolved and delivering results as committed.
• Ability to make recommendations to effectively resolve escalations by using judgment that is consistent with the standards, practices, policies, procedures, regulations and/or government law.
• Demonstrated proficiency in conducting root cause analysis and strong problem solving and decision-making skills.
• Ability to research and analyze various types of data.
• Ability to prioritize and efficiently execute a high volume and broad scope of tasks within tight deadlines, competing demands and changes in the work environment.
• Ability to deal with frequent interruptions, changes, delays or unexpected events.
• Strong organizational, analytical, and problem-solving skills.
• Demonstrated ability to learn quickly.
• Ability to collaborate with others.
• Demonstrated ability to consult effectively with all levels of management with multiple conflicting priorities.
• Ability to establish credibility, be decisive and be able to recognize and support the organization's preferences and priorities.

EDUCATION & EXPERIENCE 

• BA degree in Human Resources, Business Administration or a related field or equivalent work experience is required.
• Minimum of three years of related Human Resources experience required.
• Demonstrated knowledge and experience in Human Resources best practices with emphasis on employee relations as well as related federal, state and local laws and regulations required.
• PHR, SPHR, SHRM-CP or SHRM-SCP certification preferred.
• Consulting experience and/or PEO experience preferred.
• Proficiency with Microsoft Office software (Outlook, Excel, Word, PowerPoint) and demonstrated ability to learn other applications as needed. PRISM experience preferred.