Summary Exodus Rigs is seeking a passionate Inside Sales and Customer Experience Advisor who lives and breathes camping – it’s not just a hobby; it’s a lifestyle. If you’re enthusiastic about camping and RV travel and you’re ready to share that passion with our customers, we want you on our team. In this role, you will be the first point of contact for our valued customers, providing exceptional service, and assisting them with their inquiries and sales needs.
Terms: Full-time, Competitive Salary.
About Us: Exodus Rigs is a leading manufacturer of unique and specialized travel trailers designed to meet the diverse needs of our customers. To learn more about our company, please visit www.ExodusRigs.com.
Key responsibilities:
As a Customer Experience and Sales Advisor, your day-to-day activities will include:
Customer Engagement: Interact with customers via phone, email, and online chat to provide information, answer questions, and assist with sales inquiries.
Order Processing: Efficiently process customer orders, ensuring accuracy and timelines.
Product Knowledge: Develop a deep understanding of our travel trailers to effectively communicate features, benefits, and options to potential buyers.
Problem Solving: Address customer concerns and issues with a positive attitude, aiming for swift and satisfactory resolutions.
Sales Support: Collaborate with our sales team to meet and exceed sales goals.
CRM Management: Utilize CRM tools and systems to maintain customer records, track interactions, and manage follow-up tasks.
Administrative Tasks: Assist with various administrative duties related to customer service and sales support.
Basic Required Qualifications:
Previous experience in customer service and inside sales roles.
Excellent communication skills, both written and verbal.
Strong organizational skills and attention to detail.
Ability to work effectively in a fast-paced environment.
Proficiency in using CRM tools and cloud-based applications.
Positive attitude, team player, and strong work ethics.
Conditions of Employment: Successful candidates must meet the following conditions: Pass pre-employment background check and drug/alcohol screening. Possess a valid driver’s license and reliable transportation.
Equal Employment Opportunities: Exodus Rigs is committed to providing equal employment opportunities to all employees and applicants. We do not discriminate on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local laws. If you’re a camping enthusiast with a genuine love for the great outdoors and you’re ready to share that passion while delivering exceptional customer service, we encourage you to apply for this exciting position. Join us in delivering an unforgettable customer experience in the world of RV travel.