Job Description

Bring your Relativity System Administrator subject matter expertise to provide Operational Support to the FDA’s eDiscovery team and systems, including program administrative and customer support, case management, direct technical support, network and systems administration support.

This position offers a highly competitive compensation and benefits package, including health/dental/vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

ESSENTIAL FUNCTIONS, RESPONSIBILITIES & DUTIES MAY INCLUDE, BUT ARE NOT LIMITED TO:

• Take a lead role in operating the FDA instance of Relativity, both for ensuring the operational health of the application and in ensuring that the application is being used to best effect for supporting review

• Provides guidance to allow the FDA eDiscovery team and their internal customers to make best use of Relativity by:

• Development of best practice models: oversee and monitor team best practices, develop and promote standard protocols for re-occurring services, etc.

• Providing consulting services to case teams regarding best practices for the use of legal technology.

• Identifies and understands problems or issues through analysis of multiple data sources to draw effective conclusions and chooses the most effective course of action considering the broad business impacts.

• Contributes to documentation and deliverables, such as Standard Operating Procedures (SOP), ”how-to” guides, and training

• Creates and maintains standard workspace and user roles

• Supports the execution of reviews in Relativity by:

• Forging collaborative partnerships with diverse teams of project managers and legal professionals to meet critical deadlines.

• Assisting users (attorneys, paralegals, project managers, etc.) in the support of instance of Relativity.

• Creates workspaces, maintains all instance administrative needs, and assists users with troubleshooting and some workflows.

• Providing support eDiscovery technical tasks used throughout the entirety of eDiscovery data lifecycle as well as generalized technical analysis and troubleshooting – for example, understanding how to address issues such as corrupted files, application process slowdowns, etc.

• Ensure accuracy of data loading, manipulation, and conversion by performing and documenting quality checks in accordance with specifications

• Perform Quality Control of processed data in Relativity Review platform

• Creates productions, exports, and other deliverable in industry standard formats

• Supports the technical operations of the systems, including:

• Coordinating with the Information Technology (IT) team to ensure Relativity systems are working at optimal levels. This includes, but is not limited to, working with the Program Manager to ensure new eDiscovery tools meet established security policies, participating in the system implementation, upgrades, and patches of eDiscovery tools, and collaborating with network administrators to troubleshoot technical issues.

• Assessing the technical impact of, and contributing to the planning and execution of upgrades

• Completing smoke testing after designated events (outages, patching, upgrades, etc.)

EDUCATION, WORK EXPERIENCE, KNOWLEDGE, SKILLS & ABILITIES

• Bachelor's degree in Technology/Business/Technical field
• U. S. Citizenship required
• 5+ years’ experience as a Relativity System Administrator providing eDiscovery services.

TECHNICAL SKILLS

• Relativity Certified Administrator required. Additional certifications, specifically Relativity Processing Specialist are preferred. Relativity Master certification is strongly preferred.
• Hands-on experience with Relativity Processing (ingesting data, resolving exceptions, creating indexes, etc.) is strongly preferred
• Experience creating Productions from Relativity (creating load files (OPT/LFP), text files, and .dat files to production specifications, producing redacted documents and associated text, etc.), is strongly desired
• Strong working knowledge of SQL (desired)
• Experience configuring Relativity workspaces to included: creating coding fields, event handlers, batch creation and workflow design and batching, search term report (STR) creation, and complex search creation
• Requires a minimum of five years’ experience in managing delivery of litigation support services.
• Minimum of three years’ experience in the development and implementation of processes to litigation matters, or comparable experience.
• Must have at least five years’ experience with and a working knowledge of software applications utilized for litigation support.
• Strong working knowledge of the EDRM lifecycle as managed at FDA
• Proven strong analytical and problem-solving skills.
• Ability to work collaboratively with business users, managers and non-technical staff.
• Excellent written and verbal communication skills, with the ability to present complex ideas in a clear, concise fashion to technical and non-technical audiences.
• Ability to train operations team members in using Relativity for efficiency and best fit to FDA processes.
• Experience with preparing presentations, reports, tables, graphs, and observations for presentation to technical and non-technical audience.
• Demonstrated ability to write well and adapt information into required formats for documents. (required)
• Experience working in a consulting environment (desired)
• Experience with Federal contracting processes (desired)
• Experience with managing multiple priorities and tight timelines.
• Extensive PC skills including Microsoft Office tools such as Word, Excel, Visio, Project, PowerPoint and SharePoint.
• Flexibility to work overtime, as needed, to include weekends, holidays, and off-hours.