Job Description

ABOUT VERACITY Penicillin changed medicine. The Beatles changed music. And Veracity Insurance Solutions is changing insurance (listen, we can’t all be doctors and musicians). We’re growing fast, and we’re practically three companies in one: a direct-to-consumer insurance provider, a brokerage helping agents satisfy customers’ insurance needs, and a software firm helping agencies and states make complex tax filings simple. Confused? Don’t worry—we were too! It’ll allllll make sense when you get here. 

ESSENTIAL FUNCTIONS     Provide excellent customer service through phone, email, chat, or other customer contact methods     Thoroughly and accurately document all customer accounts immediately following any action on an account     Effectively u flese job tools, and job aids to resolve customers inquiries     Assist with simple certificate requests and manage email inboxes      Self-manage tasks to ensure optimal service is being provided where needed     Work toward program proficiency, general insurance knowledge     Create certificates of insurance for online clients     Work independently, take initiative, and work with little supervision     Maintain regular and timely attendance     Other duties as assigned

Job Requirements & Qualifications

COMPETENCIES     Ethical conduct     Strategic thinking     Leadership     Decision making     Problem solving/analysis     Stress management/composure     Time management     Results driven     Performance Management     Customer/client focus     Flexibility     Initiative     Personal effectiveness/credibility     Teamwork orientation

REQUIRED EDUCATION AND EXPERIENCE              High school diploma or equivalent     Minimum of 2 years’ experience in customer service     Prefer prior supervisory experience

PREFERRED EDUCATION AND EXPERIENCE          2+ years customer service experience