Job Description

The primary responsibility of the Customer Care Specialist I is to assist Clients and Customers, via telephone with orders, inquiries, requests, problem resolution, and comments/feedback regarding company products/services. Consults with Clients and Customers to identify additional needs related to the products or services. Recommends appropriate products, services, or solutions. Works on assigned client programs. Performs duties in a courteous, efficient, and professional manner. Meets Company and client goals for levels of performance.

_ What will your day look like:_

• Responsibilities for inbound or outbound call segments apply based on individual assignments.
• Successfully completes initial new Specialist training program and participates and completes all required learning and ongoing training
• Ensuring security and privacy of customer's information
• Providing education and support regarding products and services
• Probing to identify needs
• Acts/offers appropriate products, services, and solutions to meet customer needs
• Utilizes available resources appropriately to accurately enter data and service the customers
• Ensures appropriate follow-through steps are completed for each call
• Maintains complete and accurate records of all call activity as required
• Provides a basic level of customer support, but escalates more advanced problems to their Supervisor
• Maintains a professional appearance and a quality work environment that adheres to all safety and security policies
• Limited eligibility in off-phone activities performing special assignments/teams on a rotating basis or as required based on the Supervisor's discretion
• Works within a team environment supporting both team objectives and overall Center objectives
• Monitoring of individual performance tracking data and providing input to Individual Development Plans

Qualifications

HS Diploma/GED required

_ Do you possess these skills or have following experience?_

• Customer service, banking, or retail experience
• Telephone contact center experience
• Ability to learn required information presented during new hire and ongoing training
• Ability to multi-task
• Basic computer skills. Ability to move between multiple computer programs and use multiple screens

Additional Information

_ Salary Range_ : $15.00 - $16.50 hourly depending on previous experience.

**Schedules : **Full time and Part time positions.

Most schedules require weekend support on a rotational basis.

Vericast offers a generous total rewards benefits package that includes medical, dental and vision coverage, 401K and generous PTO allowance. A wide variety of additional benefits like life insurance, employee assistance and pet insurance are also available, not to mention smart and friendly coworkers!

At Vericast, we don’t just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our clients, and our community. As an Equal Opportunity employer, Vericast considers applicants for all positions without regard to race, color, creed, religion, national origin or ancestry, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other classifications protected by law. Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our Talent Acquisition team at talentacquisition@vericast.com. EEO is the law. To review your rights under Equal Employment Opportunity please visit: www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.