Job Description
THIS IS A HYBRID POSITION; EMPLOYEES ARE ABLE TO WORK FROM HOME ON MONDAY AND FRIDAY, BUT SHOULD BE IN THE OFFICE TUESDAY, WEDNESDAY AND THURSDAY.
The COLLECTOR III position is accountable for using reports, tools, and other resources provided for the proper and complete handling of all aged accounts for the sole purpose of collecting the very highest possible percentage in a manner that will drive cash flow and minimize bad debt.
KEY DUTIES/RESPONSIBILITIES
• DAILY COLLECTION ACTIVITIES: Manage Weekly Job Release o Contact clients to obtain payment information o Review account history prior to deferral Resolution o Discuss findings/recommendations with Collections management o Send preliminary, revised and final e-mails per the established schedule o Respond to all emails and voice inquiries in a timely and courteous fashion o Adhere to established schedule o Process payments as necessary. o Conduct regular back-end calls to collect delinquent A/R accounts o Documents collection efforts in ERP notes screens to include payer contacts, phone numbers, issues, actions taken, etc. o Compile, Research, address, and present weekly Top Client Reviews for Collections management. Follow up on any open questions presented by Collections management o Maintains DSO at an acceptable level o Process refunds and money moves if needed o Send final demand letters and work extensively to prevent losses to bad debt o Other duties as assigned by Collections management. 40%
• PROBLEM RESOLUTION: Resolve declined credit cards and NSFs o Know how to properly direct inquiries for which you may not be knowledgeable and escalate as appropriate to facilitate resolution o Provide accurate and timely follow-up and resolution to client requests o Resolve any trial balance and client needs’ issues (billing and cash applications) by working with Invoice Services and A/R departments, Sales and Client Services. 30%
• ADDITIONAL ACTIVITIES: Be established as the primary “financial” contact assigned to client o Prepare specialized and customized invoicing recaps to satisfy the client’s Candidate needs and to secure payment o Work closely with Credit Department to ensure proper oversight of credit limits o Communicate between departments to work towards resolution with escalated payment issues o Work with Credit & Collections management to coordinate client meetings to resolve disputes o Advise Collections management of any client concerns or changes in established payment problems. 20%
• BAD DEBT & OTHER: Identify bad debt accounts and work them extensively in order to minimize bad debt o Once all collection attempts have failed, collector will assemble bad debt folder including any necessary information that will assist in recovering that debt by 3rd party sources o Aid and assist Collections management and co-workers with special project(s) that may arise o Maintain basic knowledge of products and services o Co- ordinate regular calls with Candidates as needed to train, solicit feedback and build rapports with our internal clients to promote better working relationships. 10%
Qualifications
Additional Information
WHAT'S IN IT FOR YOU? Vericast offers a generous total rewards benefits package that includes medical, dental and vision coverage, 401K matching and . A wide variety of additional benefits like life insurance, employee assistance and pet insurance are also available, not to mention smart and friendly coworkers!
At Vericast, we don’t just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our clients and our community. Vericast considers applicants for all positions without regard to race, color, creed, religion, national origin or ancestry, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other classifications protected by law. In addition, Vericast will provide reasonable accommodations for qualified individuals with disabilities by contacting us at: recruiting@valassis.com. EEO is the law. To review your rights under Equal Employment Opportunity please visit: www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.
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