Job Description

We want to make it easy for our customers to integrate our products and solutions directly into their platforms. We need help doing this. If you have experience working with customers to help them understand how to get maximum value from embedded solutions, and managing the internal capabilities needed in order to make this happen, then we want you as the API INTEGRATION MANAGER for our Decision Support Solutions group, part of Verisk Claims Solutions.

The responsibilities for this role are expected to evolve over time as progress is made in this initiative. In the first weeks, you will come to understand our business and the needs our solutions meet for our customers. Within the first month on the job, due to an aggressive timeline, you will begin writing API documentation for our solutions, in accordance with centralized API standards. The API documentation you draft will serve as the backlog and detailed requirements for an API developer or team of developers to build out, according to prioritization established by you, your manager, and client demands. In this phase, experience in project management or as an Agile Product Owner will be beneficial.

Once APIs are built for a sufficient number of our products such that we can meet client requests, the role will transition to a higher degree of customer-facing work – you will be meeting with customers to help them understand how best leverage our APIs and deploy development resources to make integration as easy as possible for our customers.

This will be an individual-contributor role initially, with dotted-line influence over the developer(s) assigned to the initiative. There is opportunity for this to expand into a management position, depending on the opportunity and need created by the initiative’s success.

ABOUT THE DAY-TO-DAY RESPONSIBILITIES OF THE ROLE

• A non-exhaustive sample of the activates expected from this role includes:
• Consistently striving to understand client needs, and how we can add value to our clients by helping them make their processes more pleasant and more effective through the use of our services
• Employing empathy, perspective-taking, and good communication to build strong relationships with customers and colleagues
• Writing clear API documentation following centralized guidelines, and being the expert in guiding customers in its use
• Serving as Agile Product Owner for the development team assigned to building APIs for our products. This will include creating requirements, and participating in prioritization, standups, etc.  
• Documenting and reporting on both the successes and failures in your area of responsibility, and adjusting plans based on the documented outcomes
• Meeting with and partnering with customers to help them integrate our services into their workflows
• Potentially managing and deploying a team of developers to help customers overcome integration hurdles
• Bring ideas and perspectives gained from outside experience and customer conversations back to our group to contribute to group strategy
• This can be a remote or hybrid position, with occasional need to travel to our offices, client locations, and conferences (up to 20% of time traveling, but usually much less)

#LI-SM1

Qualifications

ABOUT YOU AND HOW YOU CAN EXCEL IN THIS ROLE

• We need someone who has the following experience and ability:
• Experience helping customers (in the insurance industry, or across at least two other industries) integrate via APIs, and knowledge of what capabilities need to be in place to facilitate this – preferably 5+ years’ experience doing this.
• Familiar with technical writing, specifically with experience writing API Documentation
• Very comfortable with both the technical and business aspects of API integration
• Demonstrable ability to build high-trust relationships with clients and to manage relationships
• Excellent communication skills, including ability to empathize and adopt the perspective of others
• History of taking charge of an initiative and achieving successful outcomes, while remaining flexible and helpful to others in the group

Additional Information

ISO, a Verisk business, has been a leading source of information about property/casualty insurance risk since 1971. For a broad spectrum of commercial and personal lines of insurance, ISO provides statistical, actuarial, underwriting, and claims information and analytics; compliance and fraud identification tools; policy language; information about specific locations; and technical services. ISO serves insurers, reinsurers, agents and brokers, insurance regulators, risk managers, and other participants in the property/casualty insurance marketplace. To learn more about ISO please visit us at:  www.verisk.com/iso. We are proud to be a part of the Verisk family of companies! 

At the heart of what we do is help clients manage risk. Verisk (Nasdaq: VRSK) provides data and insights to our customers in insurance, energy and the financial services markets so they can make faster and more informed decisions.   

Our global team uses AI, machine learning, automation, and other emerging technologies to collect and analyze billions of records. We provide advanced decision-support to prevent credit, lending, and cyber risks. In addition, we monitor and advise companies on complex global matters such as climate change, catastrophes, and geopolitical issues.  

But why we do our work is what sets us apart. It stems from a commitment to making the world better, safer and stronger.  

It’s the reason Verisk is part of the UN Global Compact sustainability initiative. It’s why we made a commitment to balancing 100 percent of our carbon emissions. It’s the aim of our “returnship” program for experienced professionals rejoining the workforce after time away. And, it’s what drives our annual Innovation Day, where we identify our next first-to-market innovations to solve our customers’ problems.   

At its core, Verisk uses data to minimize risk and maximize value. But far bigger, is why we do what we do. 

At Verisk you can build an exciting career with meaningful work; create positive and lasting impact on business; and find the support, coaching, and training you need to advance your career. We have received the Great Place to Work® Certification for the 7th consecutive year. We’ve been recognized by Forbes as a World’s Best Employer and a Best Employer for Women, testaments to our culture of engagement and the value we place on an inclusive and diverse workforce.  Verisk’s Statement on Racial Equity and Diversity supports our commitment to these values and affecting positive and lasting change in the communities where we live and work.

Verisk Analytics is an equal opportunity employer.

All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability.

http://www.verisk.com/careers.html

Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

CONSUMER PRIVACY NOTICE

AT VERISK, THE HEALTH AND SAFETY OF OUR PEOPLE IS OUR NUMBER ONE PRIORITY.  EFFECTIVE NOVEMBER 15, 2021, AND SUBJECT TO APPLICABLE LAW, ALL PROSPECTIVE HIRES FOR OFFICE BASED ROLES OR ROLES THAT SUPPORT ANY OF OUR BUSINESSES’ GOVERNMENT CONTRACTS WILL BE REQUIRED TO DEMONSTRATE THAT THEY ARE FULLY VACCINATED AGAINST COVID-19 BY THEIR START DATE, OR QUALIFY FOR A LEGALLY-REQUIRED MEDICAL OR RELIGIOUS ACCOMMODATION TO THIS VACCINATION REQUIREMENT, AS A CONDITION OF EMPLOYMENT. HIRED CANDIDATES WHO DO NOT DEMONSTRATE THAT THEY ARE FULLY VACCINATED AGAINST COVID-19 BY THEIR START DATE, AND WHO HAVE NOT BEEN APPROVED FOR A LEGALLY-REQUIRED MEDICAL OR RELIGIOUS ACCOMMODATION WILL NO LONGER MEET THE REQUIREMENTS FOR EMPLOYMENT AND THEIR OFFERS OF EMPLOYMENT WILL BE IMMEDIATELY RESCINDED, IN ACCORDANCE WITH APPLICABLE LAW.