Job Description

Veritext is the global leader in legal litigation and deposition solutions. We provide the most skilled court reporters, advanced technology and unmatched service to help our clients achieve successful outcomes. Our national scale enables us to provide consistent and reliable delivery anytime and anywhere.

 

Veritext utilizes advanced technologies to streamline the deposition process and to manage the most complex cases. Proprietary video, mobile and workflow services combine with superior security, including HIPAA and PII compliance, to ensure that you have the best tools and the confidence of working with the market leader.

 

Providing our Clients with exceptional service is the foundation of our business. In this position, you will be responsible for scheduling meetings and depositions, responding to inquiries and providing our clients with state of the art products and services that will meet their needs. If you enjoy assisting clients and have great customer service skills, this immediate opportunity might be a fit!

 

*HYBRID SCHEDULE. REGULAR SCHEDULE WILL BE TWO DAYS REPORTING TO THE OFFICE AND THREE DAYS WORKING FROM HOME.

 

MAIN PURPOSE OF THE ROLE

Manage all aspects of deposition scheduling, creating a positive experience for clients and subcontractors prior to proceeding taking place

 

BEHAVIORAL EXPECTATIONS

· Work collaboratively with Veritext colleagues, exhibiting Veritext Values

· Ensure that all client (internal and external) communications are handled in a professional, timely and courteous manner

· Communicate necessary information timely, accurately and effectively; report incidents to management

· Welcome new projects and ideas; continuously work to enhance job knowledge while bringing value to role

· Take ownership of your work; follow-thru until final resolution

 

GENERAL RESPONSIBILITIES

· Understand Veritext products and services, their value and commensurate fees

· Resolves issues and escalate as needed to ensure prompt and accurate resolution; assist clients in various requests

· Use Vision workflow to ensure all aspects of your activities are completed accurately and timely

· Fully understand and utilize all Vision functions as they relate to your position and their impact on other functions, departments, myVeritext, reporter portal, etc.

· Recommend and implement improvements in process and procedures

· Understand Company targets and strive to meet and exceed

· Participate and absorb all trainings including Veritext University, Summer Camp, in-person development sessions, etc.

· Be an active participant in the phone queues and/or email per your role or when called upon by your manager

· Schedule depositions ensuring complete, accurate and consistent information

· Understand the nuances of depo notices and upload to Vision; be able to discern client needs from notices and react to needed (but not stated) requirements to ensure depo proceeds smoothly

· Ensure that all cases are handled consistently re: information, reporter teams, dictionaries, etc.

· Process all jobs accurately and in accordance with Profiles, Case Standing Orders, notes and client specifications; relay these requirements to subcontractors

· Respond to all client requests received via email and/or phone queue in a timely, pleasant and professional manner

· Ensure that all jobs are entered, confirmed and covered timely and accurately

· Fulfill client requests according to Operational Excellence guidelines

· Ensure that Vision Profiles are accurate and actionable and notes, etc. are clear and detailed

· Align correct product/services information including features and benefits to client needs

· Know all aspects of myVeritext and encourage client usage

· Treat all Veritext Intra-Company jobs consistent with Veritext standards

· Assign appropriate resources (reporters, videographers, interpreters) with technology to match client needs on jobs

· Understand financial implications of vendor assignments as it relates to a specific job (i.e. understand payment structure, locate affordable meeting rooms, etc.)

· Build and maintain relationships with and provide support to reporters, agencies, videographers, interpreters, etc. and all other outside vendors, as applicable

· Provide assistance to court reporters, videographers, as applicable (i.e., directions, my steno machine is broken, legal issues, etc.); escalate to appropriate Veritext colleague if necessary

· Encourage subcontractor portal use and be completely knowledgeable of all features

· Proactively track assignment deadlines and follow up with reporters and vendors to ensure timely delivery to clients

· Notify reporters of dailies, expedites, etc.

· Follow incident procedure to ensure client satisfaction and staff development

 

KEY RESPONSIBILITIES

· Assign all necessary Independent contractors (IC) by 3pm local time day before proceeding

· Quality Control check all assignments by the end of the day prior to proceeding to assure that:

o Every service requested has appropriate vendor assigned

o Review orders and have understanding of what is required by IC

o Location is clear

o Prior transcript is sent or provided via Veritext Portal

o All assignments are confirmed by client

o All assignments are confirmed by IC

· Be available for reporter support: questions on assignment, connections, locations, etc.

· Be aware of reporter late work and adjust schedules accordingly

· Be aware of profiles and client preferences for reporter assignments

· Be aware and knowledgeable of reporter skill set, geographic restrictions and schedule and assign to the appropriate work

· Follow Best Practices for assigning Reporters to multiple days or other job specific nuances

· Have an understanding of proceeding types and skill set of reporter needed to perform that proceeding

· Meet Operational Excellence standards for Assigning and any additional OE goals

· Identify Case connections to assignments and review Profile and Case Standing orders when scheduling

· Pre-assign jobs that are geographically distant, are sensitive in nature (high-profile trial or case) or that have technical requirements

· Communicate professionally with clients, subcontractors and staff to ensure proper execution of all aspects of upcoming jobs are met

· Be accessible in the event of after-hour emergencies

 

SKILLS AND COMPETENCIES

· Proficiency in MS Office required

· Proficiency in relevant software packages and applications

· Must possess excellent written and verbal communication skills

· Customer service oriented with strong interpersonal skills

· Dedicated professional with the ability to respond to requests promptly and accurately

· Must be detail oriented, organized and be able to multi-task

· Proactive and motivated with strong problem solving and follow up skills

· Must be able to work both independently and with a team

 

 

REQUIRED

High School diploma or equivalent

Minimum of 1-2 years relevant experience

PREFERRED

Associate degree in related field or equivalent combination of education and experience

Prior knowledge of/experience working in the Legal industry

 

 

Veritext considers applicants for all positions without regard to race, color, religion, gender, national origin, age, marital or veteran status, the presence of a non-job related medical condition or handicap, or any other legally protected status. Veritext maintains a "zero tolerance" for child abuse and/or substance abuse. Criminal background check and other federal or state screenings for child abuse will be conducted. Screening tests for alcohol and illegal drug use may be required before hiring and during employment.

 

Veritext offers competitive compensation and an exciting benefits package including medical, dental, vision, 401K with company match, generous paid time off, company paid short & long term disability, life insurance, and more.

 

VERITEXT is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other classification protected by Federal, state, or local law. Any information provided will be used only in the compilation of data for EEO/Affirmative Action reporting. Completion of this data is voluntary and will not affect your opportunity for employment and/or terms or conditions of employment.

 

Veritext participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

 

Veritext participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE.UU.

Company Description

Veritext provides industry-leading Deposition and Litigation services. Our coverage is Nationwide, with services available across the United States. Veritext employees and deposition professionals are at the root of our success, with the drive and skill to go the extra mile, to ensure that our clients receive the most value from our services. Our solutions utilize the latest easy-to-use technologies that streamline the deposition process, enhance delivery flexibility, and reliably handle the most complex cases. Proprietary video, mobile and remote services combined with unmatched security, including HIPAA and PII compliance, ensure that Veritext clients have the best tools available and the confidence of working with the market leader.