We are looking for a well-rounded Level-1 IT help desk technician to support internal and external end-users in an efficient, thorough, and professional manner. You will serve as a primary point of contact to solve basic technical problems and provide support for all assigned areas.

YOUR RESPONSIBILITIES

• Answer incoming calls and serve as first point of contact for customers
• Create and maintain tickets in the help desk system
• Respond to automated alerts and notifications
• Take ownership of submitted tickets and seek resolution
• Escalate unresolved issues to appropriate support personnel
• Perform remote troubleshooting and diagnostics using best practices
• Determine and implement solutions to help customers achieve their desired results
• Thoroughly document all work performed
• Follow-up with customers on ticket status and progress
• Contribute to and maintain knowledge base systems
• Identify and suggest possible improvements on procedures
• Complete training and certifications required to support Vision96-supported services
• Occasionally provide customer on-site support
• Provide support for internal staff and IT systems

REQUIREMENTS

• BS/BA in Information Technology or relevant field; or Associates degree with IT certifications
• At least 1 year of experience providing IT support in a business environment
• Ability to diagnose and resolve basic technical issues
• Ability to multitask
• Dexterity and ability to work with delicate hardware
• Strong general knowledge of PC hardware and peripherals (CompTIA A+ suggested)
• Strong general knowledge of modern operating systems
• Strong general knowledge of popular desktop software (Microsoft Office, web browsers, etc)
• Good understanding of basic network connectivity (physical connectivity, IP addressing, etc)
• Good understanding of mobile devices and other tech products
• Proficiency in English
• Excellent communication skills, specifically when working with non-technical customers

BENEFICIAL SKILLS

• Professional IT Certifications
• Knowledge of Security and Network Vendors including but not limited to Fortinet, SonicWall, VMWare, Citrix, Cisco, etc
• Knowledge of Server and Storage Vendors
• Spanish or other languages fluency

WHO WE ARE

Founded in 2014, Verity IT is a Managed Service Provider (MSP) focused on providing cutting edge technology and cyber security solutions to companies in the markets we operate in today. Our origins began in Chicago, IL, but we have since expanded to other markets to support our clients and ensure we can find the best talent to support the growing needs of our clients. We believe strongly in developing that focus on not only IT solutions, but cyber security solutions that address the needs and requirements of our clients.

In order to build, maintain, and optimize these types of solutions, we need high-performing, highly collaborative teammates who are excited to join in this journey with us. People choose to join Verity because of our family-oriented culture, our growth, our professional development program and many more reasons. Hopefully you get to learn more about them. If this sounds like a place you could envision yourself working, let's connect and discover if we have the foundation to build something great together. 

WHAT YOU GET IN RETURN

As an employee at Verity IT, you will have a direct impact on our operations, our clients, and your fellow team members. Because of that impact, you get our respect and gratitude for the role you play in making Verity the best it can be. We consider mentoring and participating in the continual learning of others to be absolutely essential for both you and your co-workers.

To reflect our commitment to our employees, we offer a very generous PTO program, 401k matching, employee outings (virtual and in person), reimbursement for approved seminars, conferences, and certifications, and medical, dental, life, and vision insurance….and that's just the start.